Craigieburn Urgent Care Clinic - Craigieburn (VIC)

1 /5 Eslam A: 1. Everyone in waiting room can hear the reason for your visit. No patient privacy. 2. Longer wait time than what is shown on their wait estimate sheet. I waited 3 hours. 3. Dr Mohammad was not the slightest of intrested in caring for me as a patient. He had me out the door in less than 2 minutes for a animal bite. He was visibly upset that I even had questions regarding the care of my animal bite wound. It was a decent size. From what I could gather after he shoved me out his room and I was waiting in the wait area was that he was actually finishing his shift. This place is very much like a low grade GP than a place you expect to get legitimate urgent care. Not even a wound clean for animal bite for example. The only nice thing about the "clinic" was the nurse who did my tetanus shot. Polite and respectful. The other nurse was ok too, tho she messed up with my digital registration causing me stress so idk what to make of that.

1 /5 Sudhanshu Shukla: I recently visited the Craigieburn Urgent Care with my wife, who was seriously unwell. Despite there being very few people in the queue, no one seemed to be actively attending to patients. When I arrived, the wait time displayed was 90 minutes, but even after waiting for two hours, there was no progress. Upon asking the doctor directly, I was informed it would take another two hours, meaning a total of four hours of waiting at an urgent care facility — which defeats the entire purpose of “urgent” service. This is not the first time I’ve faced this issue. On a previous visit with my 1.5-year-old child, the experience was similarly disappointing. Even in urgent cases, they often refer patients to other medical centres instead of providing timely care. It’s extremely frustrating to see no improvement in their process despite multiple visits over time. The management seriously needs to review, audit, or conduct an inspection of this centre. It appears the staff are simply drawing salaries without accountability, while patients in distress continue to suffer due to inefficiency and lack of urgency. This facility urgently needs attention from higher authorities to ensure the community receives the care it deserves.

1 /5 Dolly Malhotra: NEGATIVE RATING We booked an appointment but were told by the ladies at reception there is no point of appointments as we go by who comes in first. The ladies were both of Indian decent are extremely unprofessional. When i asked what is the point of appointments they laughed and said we dont know. My child was in pain and we followed the rules by securing an appointment but this place was very very unprofessional and not helpful. Its sad as we were desperate we had to stay. The management should look at reviewing their methods for booking or clearly advertise its walkin and first in best dressed as mentioned by the reception ladies. Reception was left unattended.

5 /5 Joanne Seguna: Fantastic care provided tonight by both nurses Vicki and Natarsha. We were there withing couple hours of closing but both were friendly and helpful although you could see they were busy and alot of patients waiting they made sure everyone was ok. First time visiting urgent care and was great to see what a great service is provided. Thank you again.

5 /5 Sal CL: I can’t thank the team enough for the amazing care they gave my son today. From the moment we walked in, everyone was so kind, patient and understanding. They made my son feel comfortable and reassured, which meant so much to me as a parent. The staff took their time to explain everything clearly and treated my son with such care and compassion. We are so grateful for the wonderful service and highly recommend this centre to anyone in need of urgent care. Special thanks to the receptionist Pat, Nurses Ash & Terry, and Dr Rabia. You are all amazing