Ferntree Gully Holden - Ferntree Gully (VIC)

1 /5 Steven Gallo: Purchased a Commodore Evoke, I was told the car had not been involved in any accidents and that it only had a few scratches and on drivers tail light. Upon taking it home and getting it blue slipped, the drivers tail light had a scrape and crack in it and the back bumper looks like it has been repaired from a dent in it. When I messaged the dealership asking if they would be willing to replace the defective tail light, I was told, “Hey Steve, Unfortunately, we wouldn’t be able to assist with a replacement. I don’t remember seeing any damage to the tail light and you know I was pretty thorough on the walk around and I know you had a decent look on the day you took it. I would suggest wreckers or non genuine to keep costs down”. This is suppose to be a reputable dealership with cars suppose to be of reasonable quality and I was sold a car with a scratched tail light which I later identified through blue slip was actually cracked. Despite being told the car was not involved in an accident the bumper bar is warped on drivers side corner (not the biggest issue), but given I flew from NSW to VIC to drive it back), there was not much I could do at the time so I drove it home. This is not something I expected when buying a used car as I’m pretty sure that reputable dealership ensures that cars are not defective on sale. Such a disappointment.

1 /5 George Shehata: I recently needed 2 front tyres replaced on one of my cars and upon dropping off my car at the tyre shop, they advised me the locknut key is threaded and cannot remove the locknut and they advised me to attend Ferntree Gully Holden who have all the factory locknut keys and they will be able to remove the locknut for me. I phoned up Ferntree Gully Holden Friday afternoon and they requested for me to attend on Monday and they will match up the correct key to my locknut and remove it for me I attended Ferntree Gully Holden this afternoon and after waiting 10 minutes for someone to acknowledge me, I was approached by Jeff (Geoff?). Upon explaining the situation to Jeff, he was incredibly rude and reluctant to assist and he asked me where I’m getting my tyres replaced and I advised him where, he asked me why they can’t remove the locknut themselves, I told him they advised me to come to Ferntree Gully Holden and his response was “if you’re coming to us for help but you’re not getting your tires done with us you can take your business elsewhere” There was about to be a massive confrontation with Jeff regarding his attitude and lack of willingness to do his job and offer any kind of assistance, but luckily for him he reluctantly and begrudgingly phoned up the tyre department after muttering ‘everyone’s away on lunch and won’t answer’. Youssef answered and came to inspect the locknut 5 minutes later so I’m not sure how true that was, but regardless, I did take my business elsewhere and I happily got the locknuts removed and my tyres replaced this afternoon at a business only a few doors up without any inconvenience or rudeness. As someone who owns 3 businesses, I can tell you right now, Jeff wouldn’t even last 5 minutes in a customer service position in any of my businesses. It’s clear that Ferntree Gully Holden has no interest in genuinely assisting their customers, only in forcing people into their own services through intimidation and refusal to help. Jeff’s unprofessionalism and outright hostility was completely unacceptable, and if this is the standard they allow, I would strongly recommend anyone needing assistance take their business elsewhere. Preferably to a place that doesn’t treat potential customers like an inconvenience. Absolute disgrace.

5 /5 OShea Phil (Philbis Dadventures): I had the best experience, buying my new car from here. The help I got from Tran was next level. He wasn’t pushy, he was professional but also relatable, in the sense that he was just a normal guy wanting to help. He helped me understand everything I needed to know and was just a really excellent bloke in general. If anyone is considering buying from here, please ask for Tran. You will walk (or drive) out of there feeling like you are in good hands buying or having bought your new car. If I could give more then five stars, I would ⭐️ ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

5 /5 jamie mcghee: I found the support & service I received from FTG Holden was second to none, I was looking at other Holden dealers, which dropped the ball one of them called me 24 hours after I had been in there and enquired about purchasing a new Holden SV6, Glen Waverley Holden needs to look at their service level. the other dealer was good at the start but the person I was dealing with had a day of, so he informed me he would get his finance person to call me which he did, but when I explained to him I was also looking at another dealer he said best of luck and hung up. From the first Instance I met Matthew Newton in new cars then he introduced me to Chris Ramsamy in Finance the car was bought, they made me feel comfortable in what i was doing, they explained everything to me that i needed to know, and made me want to purchase from them. I would definitely purchase from Ferntree gully Holden again maybe in another 4 years I recommend anyone looking for a Holden to go here the other Holden Yards are not in this League

5 /5 Jane HEMMINGS: We would like to extend our appreciation and thanks to the team: Joel, Michelle and Melissa in particular. We found the whole process of buying a new car for our daughter relaxed, no stress, and easily the best experience we have had purchasing a car. Joel spent time with our daughter explaining the features of her new car, and made her feel special with the presentation of her Barina. At no stage did we feel pressured and would highly recommend Holden at FTG.