Fitness First Doncaster - Doncaster (VIC)

1 /5 Arvin Mohtashami: I am writing this review based on our very frustrating experience. We initially signed up under the clear understanding that it was for a 3-month membership. We were extremely surprised to find that the membership was automatically renewed after the 3 months ended. In our experience, we did not receive clear prior notification that this would happen, nor did we consent to an extension. We are now also facing unexpected fees related to this. The most difficult part has been trying to resolve this and cancel the membership. We have been asking for a clear cancellation path but have not received a straightforward solution. It honestly feels like we are stuck in a confusing loop just trying to end the service. Based on our experience, I would strongly advise anyone considering this gym to very carefully read and get clarification on the contract terms, especially regarding auto-renewal and cancellation policies. Honestly, given the headache and financial stress weve faced, I would personally recommend avoiding this gym altogether.

1 /5 Pouria: Very disappointing experience with Fitness First. When I signed up, I was promised 4 weeks free as part of a promotion. It’s now been weeks, and despite coming to reception four times, sending multiple emails, and being told the issue would be “resolved soon,” nothing has happened. The staff have shown a lack of professionalism and responsibility — no follow-up, no accountability, just repeated excuses. It’s honestly frustrating dealing with a team that doesn’t take customer concerns seriously. It looks like this gym cannot even deliver on what they promise their customers, which is embarrassing for a brand that calls itself “premium.” I expected far better service and integrity.

4 /5 Daniel Veronese: A solid gym, steam room, sled area and kettlebell selection is solid but it could easily be a lot better... People really struggle with re-racking weights, especially with the Hammer Strength machines but management doesnt seem to do anything about it. I never see staff tidying up the gym. Labelled racks detailing where each plate belongs would go a long way and the same for Kettlebell rack. The KBs are never with their pairs and its just a mess. Also, more plates for the hammer strength machines would be nice.

5 /5 Mettalow: Ive noticed a huge improvement at this gym recently—its a lot cleaner and much more spacious than before. The upgraded layout makes workouts feel more comfortable, and the cleanliness adds to the overall experience. Definitely a positive change!

3 /5 Benjamin Lawton: I was looking for a gym in the area and hoping for a month to month membership but they insist on locking you in for 3 months. I’m kind of glad as during my one day trial, I noticed the place is covered in carpet and it’s not very clean. There’s thick piles of hair and dust around the edges and around equipment, it set off my dust mite allergy quite significantly. If none of the above bothers you, they had quite a lot of equipment and it seemed to be in good working order although the gym layout is a bit strange.