Goodlife Health Clubs Box Hill - Box Hill South (VIC)

1 /5 Mohan Dee Weerasingha: Worst customer service experience we have encountered in Australia so far. We visited Box Hill Goodlife due to overcharging and simultaneous urgent payment reminders. Upon reviewing our account, the staff laughed at something on the computer, making us uncomfortable. We believe they found our names unusual and struggled to pronounce them. Furthermore, they claimed to be unaware of the issues. We expressed our dissatisfaction and desire to cancel our membership. A formal complaint was submitted via an online form. The following day, a representative called with a loud tone, stating that we could cancel but must pay $295. His tone was bossy, lacking apology, acknowledgement, or professionalism. We intend to file a complaint with Consumer Affairs

5 /5 Kate Indian: I’m leaving 5 stars for PT Adam P who is the most delightful of people. He’s always made me feel very comfortable and supported during our sessions, and I always look forward to our training. If you’re ever looking for a trainer, I recommend Adam. His approach to training has always come from a no-nonsense approach and understands and accommodates your background in training and exercise. As a woman with PCOS, he went the extra mile to find out what would work best for me.

3 /5 Kez Y: I am keen to join this gym and called yesterday but Unfortunately the promotion for goodlife gym of 4 weeks + no join fee is only for long term membership. It is not for the 3-month membership short term commitment that I m wanting. Apparently there is no more month to month membership anymore which I m most keen on and reading reviews all various gyms and seeing these feedback here of various cancellation issues and hard selling(I’ve had 3 calls recently as goodlife manage to get my mobile number from joining my friend who has a premium membership with goodlife when I signed in as guest) it is a major turnoff to rejoin. Never put your contact number down, hard selling from goodlife is relentless. Also different goodlife has different facilities and other goodlife gyms like goodlife Wantirna has pool, various courts, sauna all in one which is more attractive to join however pricing is the same for all and goodlife Boxhill is awfully small compared to others.

5 /5 Martin Sellbom: I have been attending Goodlife - Box Hill for a few months now. I have been impressed with the size of the gym and accessibility of equipment even during busier hours (note I work out in the early mornings, mostly). My only (minor) issue is that the treadmills are bit dated and could have more modern features, but all other equipment (weights, machines, etc.) have been great.

1 /5 l b: Horrible gym. Disgusting staff and rude manager. Our car got stolen from this gym and the gym did not follow up with us at all. They let random people come into their gym and steal peoples belongings from the locker room. We want to terminate the contract because we don’t feel safe going to this gym anymore and have anxiety and trauma from the whole ordeal. When trying to cancel the contract, the manager proceeds to say that the stolen car is not on file!? This really shows that this gym does not care about its members one bit. Manager says we have to pay $250 to cancel the contract - which is outrageous. If you don’t want your car stolen, don’t come to this gym. If you don’t want horrible staff and horrible management - then don’t come to this gym. If this contract isn’t terminated, then legal action will be commenced and we will see you at VCAT