Goodlife Health Clubs Docklands - Docklands (VIC)

5 /5 Dan Watts: This is a solid gym with a good location, decent kit and friendly staff throughout. Particular shoutout to Corrie who is always upbeat with a smile and full of positivity and a good sense of humour. A little gutted as the gym is shut at the moment due to flooding. Hopefully this gets resolved soon as I enjoy working out here.

2 /5 Jarek: It’s a crèche for young guys who want to do the minimum workout but take up the equipment while they concentrate on their phones. Seriously, so difficult to work out here. Walked in today for a weight session and absolutely everyone else in the gym were fixated on their phones while sitting at the smith machine and benches. I asked a few guys if they were using and they just said yeah and back to their phones. I know it’s a problem for most gyms but this one is particularly bad for it. Staff wouldn’t have a clue as they never leave the front desk to even check the workout space. If they did they would see the absolute vile and disgusting state of the chairs near the lockers. Been like this for at least a year now. Hygiene is not a priority here and no one seems to care at all besides management commenting on reviews saying how important hygiene is. If they bothered to step away from the front desk for even a second they may notice the filthy chairs. I’m fed up here. About to escalate this situation.

1 /5 Jose Daniel: Repeated Closures & Poor Communication - Highly Frustrating Extremely disappointed with Goodlife Docklands recently. Today and yesterday (Dec 1st and 2nd), I arrived at the gym only to find a notice on the door stating it was closed due to unforeseen circumstances. I received absolutely no prior notification via email or text message, and it was clear many other members were also unaware, turning up only to be turned away. What makes this particularly frustrating is that this is a repetitive behaviour. Despite other reviews in here and Goodlife management saying they will change things, they never do. Just words poor management no actions....

1 /5 David Rose: Repeated Closures & Poor Communication - Highly Frustrating Extremely disappointed with Goodlife Docklands recently. Today (July 12th), I arrived at the gym only to find a notice on the door stating it was closed due to maintenance/unforeseen circumstances. I received absolutely no prior notification via email or text message, and it was clear many other members were also unaware, turning up only to be turned away. What makes this particularly frustrating is that this is the second similar incident within the last two weeks. On a previous occasion, I arrived at 6:30 PM only to be informed the gym was closing early at 7 PM and was told I "should have received an email" – which I did not. I was assured at that time that steps would be taken to ensure I received all future communications, clearly this has not happened. These unannounced closures and early closings are incredibly disruptive and mean Im paying for a service I cant consistently use. The lack of reliable communication is a significant issue. Goodlife needs to drastically improve its member communication protocols.

1 /5 David Liao: I joined on a free trial and cancelled before the membership starts, my card still got debited. Now after two months of following up, the refund is still in progress / no progress... and not getting any response on email; very frustrating...