Hammer House Coburg - Coburg North (VIC)

5 /5 Taylor O’Keeffe: This is the best gym around in every way possible. Exceptional staff, 24/7 access, clean, great equipment and space. This gym is amazing value for what you pay especially against membership costs of other places. Option to pause membership and no cancellation fees. I’ve been going here for two years and never had any issues. Love this place

4 /5 Tessa Marianne: Overall, I like this gym. The machines are modern and well-maintained and I appreciate the layout, with the two separate spaces. The price is also reasonable! The one thing I cant get around (and I share this here because there doesnt seem to be anywhere you can offer direct feedback) is that its consistently filthy. Some machines have a layer of grime. The same used tissue can be found in the cupholder of a cardio machine day after day. Bits of paper towel litter the floor and the little bins are regularly overflowing. The gym equipment is tidy and well-organised, but if you look closely its clear the place rarely gets a consistent solid clean. It doesnt feel like its at a high standard and it unfortunately detracts a bit from the overall experience of training there. Itd be 5 stars from me if this was improved. (:

5 /5 Cleo Smith: This is the best club around!!!! Accepting cancellations with just a few days notice is a joke..no gym I’ve been to allows that! I paid 4 weeks without using it at my last gym

1 /5 Hemi Kim: Asked for a refund as the auto payment took money out of my bank account on the day I canceled. No one replied to my email and no one explained why this went out so I sent another email just to make sure they received my email. After waiting 3 days, I get this condescending email from Stefan. I understand now why the payment has been made but I dont appreciate the "advice" theyre giving In the future, whether it’s a gym membership, phone / internet contract, or any other direct debit services you subscribe to, make a note to cancel these subscriptions with at least 24 hours notice, otherwise these occurrences can likely eventuate again. At this point, I dont care about the money. If youre emotional, maybe take 5 minutes before sending out an email to a customer.

1 /5 HS K: I don’t usually leave reviews, but I felt it was important to share my recent experience with Hammerhouse. My partner and I submitted a membership cancellation request on the morning of a scheduled billing day and received a confirmation email stating that the cancellation had been processed. However, later that evening, a payment was still deducted from the account. We reached out to clarify what had happened, assuming it may have been a system error, and politely requested a refund. To our surprise, we received a dismissive and unhelpful response from management. The reply included unnecessary advice about cancelling other services such as phone and internet contracts — advice that had nothing to do with the matter at hand and felt unnecessarily patronising. We were informed that cancellations must be made at least 24 hours in advance of the billing schedule, which we understood. What was most disappointing was not the payment itself, but the way our inquiry was handled. We waited three days for a response, only to receive a message that lacked empathy, relevance, and basic customer care. I understand that businesses must follow internal policies, and we were not disputing that. But the way you speak to your customers — especially when they’re simply seeking clarity — reflects your company’s values far more than any policy document ever could. In this case, it was handled in a way that felt unnecessarily rude and devoid of accountability. Policies matter — but in a service-based business, respectful and professional communication should always come first.