Heavy Metal Jewellers - Brunswick East (VIC)

1 /5 Da H: Terrible communication! I took jewellery in for repair and was told the owner would contact me with a quote, but she didnt. After I followed up, I was told that my jewellery would be ready in a few days and then I didnt hear anything for three weeks. When I sent a text asking if it was ready, I got no reply and when I went into the store it was shut because their opening hours arent up to date in Google. When I went in a third time, I was told that the owner wasnt there, but would contact me that day. Once again, she didnt and I had to ring her again in order to finally collect my jewellery. She was rude and absolutely unapologetic about the entire saga. Cannot recommend.

5 /5 Morgan Ditty: Walked in with a vision and was met with the most kind and enthusiastic service to make my ideas a reality. Antoinette is a gem of a human and both the quality of jewellery and interactions I left with are top notch. I would highly recommend dropping in if you’re in need of something special.

5 /5 harley jaramillo: the store is amazing with so many unique and different pieces of jewellery, have been served so kindly by all staff and it is a joy talking to the manager at the store who is very knowledgeable. service is top tier and would highly recommend!

5 /5 Emma Vanderstock: i frequently visit this beautiful store with my partner and the workers are the kindest, sweetest and loveliest people. we got a custom ring done by them that is of exceptional quality. they sell insanely unique jewellery that always has me in awe. i recommend this store to everyone for their exceptional customer service, connection and products, especially to alternative people like myself.

5 /5 Marty: Professional, brilliant, unique, local. Antoinette and her team are nothing short of amazing. I contacted heavy metal to organise a secret engagement ring and was guided through from start to finish with the best customer service and expertise you could ask for. After my beloved said yes, we returned for our wedding rings and Antoinette once again went above and beyond with her advice and assistance. We don’t go anywhere else for jewellery now. Thank you again Antoinette! (photo by jennpphotography.com)