Jetts Rosanna - Rosanna (VIC)

1 /5 Patty Dandi: Really disappointed in the staff here. Ive tried to join this gym three times. The first time I couldnt get past the phone call the second time the person who was meant to meet me didnt show up and this last time was the most irritating. I rang and spoke to a man and asked him if I was to join online as I was frustrated trying to do it in the gym how would I get my token to get access to the gym he told me that there were there until 7:30 p.m. the following day. I said in that case I will come down tomorrow after work I will leave a little early and I will come and join up. So I left work early and went to join when I got there the door wouldnt open so I rang the number several times on the door to no answer I left your voicemail and follow it up with the text message that I had in fact left work early and turned up and could not get in and there was no answer on the phone. I was then told the door was not locked it just get stuck a sign might be appropriate here and on top of that the girl I spoke to eventually texted me back about three hours later telling me she hopes to see me come in tomorrow to join up. I understand its not your business so why would you care. Really really disappointed as this is my closest gym but Ill now travel a little bit further to Anytime Fitness. Adding an edit because I want to answer the reply. I understand that your staff was helping and other member with their onboarding but also three times is ridiculous I think its time we start normalizing compensating people for their time especially when they come down to be part of your business and support local and are stuffed around. What is the point of calling and discussing further? Put a note on your door and make sure someones there to help people.

5 /5 Lily Jowett: new to this gym and so far its great! victoria helped sign me up and was absolutely excellent, great service and overall very lovely character. she and zoe made me feel very welcome to the centre and eager to start at the gym, lovely!

5 /5 Maggie Meagher: Really enjoying being a member of Jetts. The trainers are very attuned to individual needs - precise exercises with the future goals in mind. I feel like I’m really on the way…..

1 /5 Paul Millan: Walked out before I even trained. Staff asked to take my photo just to access a 3 day trial, despite already having all my personal details and CCTV monitoring the whole gym. The reason was “So you don’t share the pass around”. What a joke - It’s a 3 day trial for goodness sake. WHICH can only be used during staffed hours, so there’s absolutely no need for my photo on their database. Most ridiculous “rules” I’ve heard so far.

5 /5 Tass Kostopoulos: Ive been attending almost daily for a year and I absolutely love it. Ive enjoyed the friendly atmosphere and professionalism of the staff. Andy and Sanjay have contributed to helping make it a great experience.