Kieser Burwood East - Burwood East (VIC)

5 /5 Meekee Dee: Had a wonderful experience at Kieser! Mariam was delightful! What a great personality and so skilled!!!! She treated my lower back and painful glute muscle and I’m 8.5 months pregnant. She is a miracle worker! Highly recommend! The strength training is like no other and you will see a noticeable difference in the reduction of pain and strength! Thank you team!

5 /5 Bryan Campbell: The staff here are outstanding - consistently friendly and professional, super helpful, actively listening and solving queries. Ive never got the sense that client concerns are treated as a burden or a nuisance. The staff also seem to genuinely get along with each other really well, a good team rapport among them, which makes the whole atmosphere positive. I find this super important. Their positive energy makes my experience that much better. The machines are well maintained and undercover garage parking is a bonus. Im very happy with the Burwood facility.

1 /5 Tania De Simone: I am writing this review on behalf of my 88-year-old mother. Her doctor organised five allied health sessions at Kieser (East Burwood) to help improve her movement. All five sessions were booked in advance, and Mum attended the first two. As expected, she required staff assistance to learn how to use the machines. However, at the end of the second session, the hard membership sell began. Mum was handed a brochure outlining different membership tiers and prices, though the payment frequency was not clearly stated. The staff member also cancelled the final two allied health sessions, explaining they would be “used later for a review” connected to membership — something that had already been mentioned repeatedly during her sessions. We did not request these cancellations and had fully intended to use all five sessions. After Mum’s third visit, the focus on membership continued. This time, we were taken into a separate room to discuss “options.” Here’s what we were told: Mum would require the highest membership level because she is not tech-savvy and would need staff assistance. Two assisted sessions per week would cost $175. (Unassisted access was available but not suitable for her needs.) Memberships involve a 12-month commitment — there are no short-term options (e.g. two months). Cancelling within the first year incurs a $149 cancellation fee. Safety concern: please take care when elderly clients use the machines. During one session, a staff member abruptly moved the arm holding one of Mum’s legs while she was on a leg machine, resulting in a hip injury. This was not mild soreness — more than two weeks later, she is still limping. I have written this review because I am deeply concerned about the pressure placed on elderly clients to commit to expensive memberships, especially when some may be living solely on the pension. If you are bringing an elderly parent, please stay vigilant and advocate on their behalf.

5 /5 Helen Hooton: Keiser Burwood East has turned my life around! I had been crippled by back pain caused by a deteriorating disc in my lower back. It’s almost 12 months later and thanks to the team (huge shout out to my fav physio Chanh and my exercise physiologist Tris) I’m walking freely and can feel such a difference in the strength of my body. I would highly recommend Keiser Burwood East. 10/10

5 /5 Bruce Kamyab: Prior to joining Kieser Burwood I was pretty hesitant to join a gym because Im not a big gym person but after attending this gym for the past 6 months my experience has been fantastic. The staff are very knowledgeable, helpful and welcoming. I enjoy the peaceful environment in the gym because there is no loud doof doof music and I dont feel intimidated by other members in the place. The changing rooms and toilets are kept very clean too.