Kieser South Melbourne - South Melbourne (VIC)

1 /5 Jagdeep Natt: It was my first consultation at Kieser. I arrived 20 minutes early and the lady at the front desk was nice, but after filling in the survey, no one followed up. I waited 20 minutes past my appointment time and the physiotherapist never showed up. Several staff were around but no one care to check in — I felt completely ignored. Very disappointing experience.

5 /5 Ben Talbot: Led by James, the facility is smoothly and professionally run and clean. Venue staff are attentive and helpful at all times. Regular training ~3 sessions per week has managed my back issues.

5 /5 Keith Nallawalla: The team are very helpful and friendly. The staff are incredibly good at remembering my name, I dont know why that stands out to me, but its nice. The machines are a little intimating at first but quite easy after a few intro sessions. I much prefer this to other gyms Ive been to in the past, since this allows me to focus on strengthening my weak spots instead of just sitting on an exercise bike watching TV once every 3 months

1 /5 Trent Light: Received incorrect advice regarding my injury from physio. Forced into exercises that my ankle joint wasnt stabalised enough to perform, now require additional surgery after spending a great deal of money on physiotherapy plus regular gym membership fees which are excessive. When questions around the treatment were raised, those questions were met with a patronising tone, lacking any form of empathy whatsoever. No follow up advice or support was offered. No effort to make things right provided. My advice would be to avoid and not work with a physiotherapist who is linked to a gym that charges $100+ per fortnight to attend. Once things go bad you get no response and are treated with contempt. Avoid. Ignore their response and offer to help below - it came almost 12 months after I initially reached out for help. I have been seeing an independent physio at MSAC who is much better. General feedback from both surgeons and other allied health professionals is that Kiesers physiotherapists are KPId on selling memberships to vulnerable patients in need of help. No one has since reached out, nor have I been connected to the right person to address my issues. For the record, I have found myself with a fused ankle/foot and decreased overall quality of life thanks to the poor, inexperienced professionals at Kieser. Again, I just recommend avoiding their physiotherapy service unless you want to be suckered into an overpriced membership for their gym, with inexperienced staff who do more damage than good.

5 /5 Michael Briffa: I’ve been with Kieser Mornington since August & I’m loving what is happening to my body. I just want to say that the staff at your Mornington outlet is nothing short of brilliant. From the first time I met Brewster it was all about ‘how can we help to get you right?’. Everyone who works at Mornington are so professional, courtesy, helpful & are just so nice. Brewster found a way for me to start with Kieser thru my health insurer GMHBA & I couldn’t have been happier. Continued success with your company’s ideals & mission statement and your staff because they are the ones who keep it all together. Kindest regards Michael Briffa