Loanz Hub - Truganina (VIC)

Janice Sugden I have been a member for over 20 years and my preferred branch was Sutherland, all the staff are usually friendly. However there is one teller that was so completely rude to me the first time i met her, i was actually shaking, i asked her a question and she was tapping her fingers, looking away, mimicking me and saying my name in a very insulting and drawn out way. I was so disgusted, i saw that the Manager went to her, but i dont believe Christina at IMB Bank at Sutherland Branch was reprimanded , i only hope this treatment doesnt happen to other innocent people.

Omer Calovic Not sure about all the neg feed back however I’ve contacted them on 28th of August 2024 and spoken to Christy which then put me on to the Craig to assist me. They’ve been very quick to answer all my questions and potentially saved me from loosing thousands of dollars on a vehicle purchase. Wishing the limits of privacy they had helped me to avoid buying vehicle that would’ve turned in to nightmare without their assistance. Called them on 9 am less then 1 minute wait time to get through to Christy, after listening to my query she transferred me to Craig and all my questions was answered and I was spared a big grief and misfortune thanks to their assistance. Whole process including the wait time at the automated self service on phone took 12 minutes to finalise, that to me is more then perfect. Many thanks much appreciated. All the vehicle purchasers out there, please do your due diligence and make sure to get a post check to confirm vehicle you’re about buy is not under finance and it’s not stollen rather loose $2’s then to loose all of your hard earned money to dishonest sellers.

Leah Thurland Everyone is so sweet and very helpful