Lorna Jane Highpoint - Maribyrnong (VIC)

1 /5 Sidra Ahsan: I visited the Lorna Jane store at Highpoint and asked the staff for a size L in leggings. I quickly purchased the pair and left, as I was in a rush to get to work. About a month later, I finally opened the package and found that the leggings were actually a size M, not L as I requested. I reached out to their support team for help, explaining that the item was still unused and in its original packaging. Unfortunately, they refused to assist me. I felt that my concern was not taken seriously, and the mistake made by the store staff was completely ignored. I’m very disappointed to have lost $100 on something I can’t use. Please be cautious when shopping at Lorna Jane, as their customer service and return policy are not supportive, even when it’s clearly their error. Extremely DISAPPOINTING!

5 /5 Paige: I came in today looking for an item and Pia was amazing she was so friendly, helpful and overall made the experience great. I don’t typically shop lorna jane but i’ll definitely be back to shop more just from the customer service experience!!!

5 /5 Freya: Every time I walk into the Lorna Jane Highpoint store, I’m immediately welcomed by such a warm and positive atmosphere. The girls are always incredibly friendly, attentive, and genuinely helpful without being pushy. You can tell they really care about creating a great experience for every customer. What stands out most is how knowledgeable and enthusiastic the staff are—they take the time to understand what you’re looking for and always go the extra mile to help, whether it’s suggesting styles, explaining product features, or just offering a friendly chat. The store layout is also clean, bright, and easy to navigate, making the whole experience feel relaxed and enjoyable. It’s one of those places where you actually look forward to shopping. Highly recommend visiting the highpoint Lorna Jane store if you appreciate excellent customer service and a supportive, feel-good environment!

5 /5 Yola: Claudia in Highpoint was amazing she helped me and always had a smile. She is a wonderful person always talking with respect and kindness to her customers. Such a lovely atmosphere at their shop in highpoint . Highly recommend

5 /5 Olivia Caldwell: I came in store yesterday around midday to look for a pair of tight running shorts. The girl who was working gave me a few suggestions despite highpoint not being her usual store, she was super helpful. Staff here are always super lovely and friendly and great me as soon as I walk in!