Mantello Kia Roxburgh Park - Roxburgh Park (VIC)

1 /5 Sze Peng Choo: Im writing to express my disappointment with the service I received from Kias service center. I had arranged to have my Kia Carnival serviced, and I was told to drop it off at 7:30 am. However, when I arrived, the service team didnt open until 7:45 am. I was 2nd in the queue. I informed Joey M that I would pick up my car and return the loan car at 3 pm, but when I arrived, I was told that my car wasnt ready. I had to wait for at least 30 minutes, which caused me to cancel my doctors appointment at 3:30 pm. I asked Joey why wasn’t my car ready when I sent in early in the morning and he explained to me that they prioritise on customers who wait at the center so it doesn’t matter whether I’m 2nd in the queue. This really pissed me off. My car was finally ready at 3:40 pm. As I was about to leave, I noticed that my vehicle log book hadnt been endorsed. I had to return to the service center to have it endorsed, which was frustrating. I believe they might be rushing to get my car done and forgot to endorse it. This is the second time that Ive experienced poor service from Kias service center. In contrast, when I had my Hyundai Tucson serviced, I received excellent service and got my car back earlier than expected. I hope that Kias service center will take steps to improve their service and provide a better experience for their customers. I wouldn’t recommend to go back there and will certainly try other place.

5 /5 Lorin Jacobs: Thank you Ivan. Your service from the first time we met until the settlement and handover of my Kia Sorento GT Line Hybrid was outstanding. Your service you gave me during this time, the updates and follow up about the car etc. Have been to my highest satisfaction. Will come back for your service next year once I get another Kia for my wife. Thanks again for your hard work, commitment and termination to serve me as customer. Lorin

5 /5 rayman james: Bought the new Kia sorento from Roxburgh park , not only is it a magnificent car but the customer service we received from nariman and Cham was absolutely first class, there was no pushy sales pitch they simply listened to what we wanted and then offered the best deal possible, both nariman and Cham really deserve the credit for us buying the car from Roxburgh park. We can not speak highly enough of both nariman and Cham , they really are very nice respectful professionals who went out of there way to make us feel comfortable with our choice of car . Its big 11/10 from us both . Thank you very much . Ray, Anita