Michael Hill Doncaster Jewellery Store - Doncaster (VIC)

1 /5 Mel S: Went in to buy a $2800 bracelet and the lady behind the counter didn’t even acknowledge me. No a hi, no smile. I stood at the counter for around 10 minutes before leaving. The other lady was helping someone else and she didn’t acknowledge me either even though I stood directly in front of both of them. went to Angus and Coote and spent my money there instead

5 /5 Joana Patrolla: Had a great experience at this store. Store manager Irene was amazing, was only there to purchase one thing and came out with 3. Amazing customer service and Irene knew what she was selling. Very patient and amazing service. Will def come back to this store! AAA+++ highly recommend.

1 /5 Jessica Young: Most appalling customer service at this store. If you need after sales assistance and help with repairs the condescending manner of the manager is next level. A ring was given to me as a 40th present from my husband. In April the band of the ring split. I was told by the manager that Id damaged it and had to pay to have it repaired. I didnt accept that to be true, so I took it to an independent jeweller for assessment, who stated the split was due to a casting issue and that Michael Hill was responsible for this repair. I went back and once I said what the independent jeweller had stated it was repaired at their cost. I picked up the ring after this repair on May 1st. I wore the ring approx. 5 times after this repair and again (same side as the repair) a diamond fell out. I left the ring at Michael Hill Doncaster on August 16th and stated I wanted a refund and that it was faulty. It took from then until August 29th to be told was told no refund would be given, that it was either I pay to repair it (somehow, I had apparently damaged one tiny diamond, amongst a group of diamonds and flattened the prongs on just that one tiny diamond), or I could exchange it for something else in store. I said theres nothing in store I like, and I believe that a more likely explanation to the diamond falling out is theyve damaged it whilst repairing the split in April; if I have to pay to repair what is the cost? I waited more than a week for the cost of the repair and couldnt seem to get one, so I emailed saying seeing as you cant seem to provide a quote to repair the ring, give it back to me and Ill get it re-assessed by the external jeweller. In response to this I was offered a refund, which we took. We went to the store for the refund, and the manager Irene rolled her eyes and hardly spoke to us. Not an apology for all the delays, or any conversation at all... just a whats your number so I can get the receipt of the system and then told us the money would be back in 3-5 days. Just another poor experience in a line of terrible experiences in this store. As we left the store my 13-year-old son actually asked, "why is that lady so mean". Not an experience anyone should have in a store, and I certainly wouldnt recommend them to anyone after this experience.

1 /5 Grace Lee: The retail assistants manner was super condescending. We left the bracelet there to be adjusted and when I phoned to enquire about progress she cut the conversation short. Have purchased multiple items from MH in the past, but I wont go near an MH store anymore - theyve lost me as a customer for life.

5 /5 Robert Haus: Went into the store on a Thursday evening look for a birthday present for my darling mother. Being a very indecisive person i expected a jaded employee to do the bare minimum to point me in the right direction. I was pleasantly surprised to be helped by Glenn who went above and beyond in helping me make my decision. Even after changing my mind several time, he continued to present a helpful attitude and I ended up finding exactly what i was looking for. Very pleasant experience thanks to the wonderful staff, and reasonable prices.