Pandora The Glen - Glen Waverley (VIC)

2 /5 Venus Chen: the lady working was so rude and negative the whole time. she went to another customer who just entered when i was clearly there first. she literally made eye contact with me while walking towards the other customer. me being a teenager doesn’t mean im not going to buy anything. when she finally came to me, she was really impatient and rushed the whole experience. the waiting time was longer than the interaction time.

3 /5 Eva Bulan: Bought some bracelets for Christmas pressies for sisters at Pandoras Glen, but went back to exchange one item. This lady named K, approached me and asked what she can help me with, i told her i want to exchange a charm but she said to wait a moment.. but after that she left me waiting and already serving someone else. I want to thank this saleslady named Winnie who came to my rescue, helped me and ended up buying more..happily. That K. deserves no star at all service-wise.

2 /5 Amelia: I visited this Pandora store around 3–4 PM on Valentine’s Day to pick out a gift with my partner. The store was severely understaffed, with only one person managing everything while multiple customers waited to be served. Jewelry was left out on tables, which seemed like a security concern. About 30 minutes later, two more staff members clocked in, but they didn’t acknowledge those who had been waiting and instead served a customer who had just arrived. That said, the staff were friendly and provided good service once assisted, but the managerial aspect needs improvement for such a busy holiday for a jewellery store.

5 /5 Daniel Iskandar: I came in on Friday to purchase a gift for my sisters Deb, and was served by the lovely Angela. She provided outstanding service, although the charm I initially wanted was out of stock, Angela provided me with multiple options which turned out to be more suited to what I envisioned. I hope she is being recognised for her efforts, will come back to her again.

1 /5 Isabella Cristina: I recently visited Pandora The Glen to have my charms and earrings cleaned. Unfortunately, my experience was nothing short of disappointing. After leaving my 12 charms and 3 earrings at the store, I was shocked to find out that they had lost one of my Pandora charms when I went to pick them up. To make matters worse, the manager Chiara did not take any responsibility for the mishap and instead claimed that the loss was due to a miscount. This excuse was simply not acceptable as the lady had counted the charms in front of me three times. I was extremely disappointed that the manager didnt even apologize for the loss and failed to offer any solution to the problem. Despite my request for a call back, I received no communication from the store the following day. I had to make the effort to reach out to them, only to find out that the manager Chiara was not even present. The lack of respect for clients and their possessions was simply unacceptable. It is evident that the store lacks adequate customer service skills and fails to take responsibility for their mistakes. Losing one of my charms that held a sentimental value was a huge blow, and the stores poor response only added to my frustration. I would not recommend anyone to visit Pandora The Glen and will certainly never be returning.