Project Better East Brunswick Village - Brunswick East (VIC)

1 /5 Georgia Papavassiliou: You should really fix your free trial process. It is not the fault of the customer that they can sign up multiple times for free! Do better and fix this process for paying members, or maybe implement some customer service staff/ surveillance on your premises! UPDATE: In line with the owners response below, this is not Pat, but rather his housemate. There are more people than you are aware of using your gym for free/ walking in with a paying member and you need to do better to ensure this doesnt happen!!!!!! The door on Lygon street was not even locked several times upon entering after 8pm. Where there is a will there is a way, and it is the fault of you as management to of let this happen in plain sight (over the last 18 months)- particularly when the free access is not hard to obtain. LOL

3 /5 outcast jewellery: as someone who went to project better for around 9 months i can thoroughly say that project better has way to many members for the size of the space here at ebv. for the amount of members to floor space and equipment ratio it’s simply too small. everyone here is very lovely but a fair amount of members have a lack of gym etiquette which makes a very busy morning even harder to workout, i really do appreciate what jess and the team does for project better and making a great space but it’s a shame that too many members and lack of etiquette made it too difficult for me to be a member anymore.

5 /5 Cameron Perkins: I’ve been training at PB for the past 3 years and absolutely love it. Such a nice space to train, really fun trainers that know their stuff! Saunas and ice baths are a treat also, I wouldn’t train anywhere else now!

5 /5 Chantelle Warren: Project Better EBV is an awesome gym! It’s air-conditioned, well-equipped with everything I need to train, and has a great vibe. The space is always clean, the equipment is top-notch, and it’s a place that makes you want to show up and put in the work. Highly recommend! 10/10

1 /5 Denise Heckmann: It’s such a shame that the people running this gym lack any form of customer centric thinking. As they demonstrate here with any review that isn’t 5 stars, they’re hyper defensive and unable to take on any form of constructive criticism. The gym itself is fine - albeit very small and not designed with a customer focus (e.g. some chin up bars back onto big pipes so you can’t actually do chin/pullups on them?! For the price it is great nonetheless but the staff & manager(s) just ruin it. I’ve tried out two locations and had a bad experience each time. Firstly, the hygiene (or lack thereof) is super off putting. The showers and saunas are pretty dirty, already shortly after opening. I’ve seen people (including staff) not following basic sauna hygiene and when raising the issue I was sent screenshots from their CCTV footage to help identify the culprit! Not only did I find that whole experience super uncomfortable I’m also pretty sure it’s not legal to share recordings from customers?! The very worst inexperienced though was on a Sunday night when my locker didn’t open which had my keys in it. I tried to call the gym number but hung up when the voicemail said to call back during office hours. Little did I know that the “in case of an emergency” message would play AFTER you don’t follow the instruction to hang up. How logical?! I was super distressed and had to call in a locksmith who luckily was as an absolute legend and managed to open the lock after more than hour. You would think that the manager would express sympathy that a customer had to endure such a nightmare in their business. That, sadly, wasn’t the case. The guy blamed me for not staying on the phone to hear the emergency message!! After I wouldn’t accept the blame he banned me from joining (not that I would have wanted to pay money to someone like that anyway.