Prouds the Jewellers Eastland - Ringwood (VIC)

1 /5 Cam Yowdontknowwhoiam: Purchased a pair of gold hoop earrings. Taking them out of the box they both bent. They are rubbish quality, and unwearable. They have never been worn. Visited the store with proof of purchase, 3 days after original sale. Sales woman agreed the quality was very poor. Store called back the following day and offered discount on another purchase. They didnt disclose what that discount would be. Wont buy anything there again.

1 /5 Katie Markey: Very dodgy business. Be very careful ordering anything here, particularly rings. I was measured in store and when the ring came in it was 1.5 sizes too big. It was literally falling off my finger. Initially, I didn’t worry, I simply asked to exchange it for the correct size, I wasn’t interested in getting my money back. It was unused and unworn and the receipt stated I could exchange within 30 days. However, apparently anything ordered cannot be returned OR exchanged. The sales assistant failed to mention this at the point of sale. Staff in the store gaslit me into thinking I ordered the wrong size and refused to own up to their mistake. The staff member I spoke to even had the audacity to ask if I had lost weight! (I’d only ordered the ring 2 weeks prior). A care plan was conveniently pitched as the “remedy” to the issue. I had to pay an additional $100 to have Prouds mistake corrected and have the ring resized. I will also note when the care plan was initially pitched to me, the assistant said I could “have the ring resized multiple times a year if I wanted”. However, she was interrupted by another staff member who correctly said it was a maximum of once per year. Do yourself a favour and shop at Micheal hill, they have always sized me correctly and their refund/exchange policies are far more consumer friendly.

1 /5 Hakon Blum: Went in on Christmas Eve, asked the sales woman if I could return the item if my wife did not like it and was told yes. When I went to return it I was informed I can not get my money back, only an exchange or a gift card, as that is their policy. Do not go here, they only want your money and couldn’t care less about you as a customer, they will say what they need to say to make the sale, and give you a we don’t care attitude later.

1 /5 Samantha Imberger: I gave you this rating because I was completely ignored this morning in your store today. I was going to buy a expensive watch to. I have a disability with a walker also. You have lost a sale today and a loyal customer. As I had brought a expensive pair of earings and had no problems by staff. Today there was a guy behind the counter talking to someone out the back .

1 /5 Carmela Gandolfo: Found a bracelet in the windows today only to find out that they had incorrectly put the wrong price on it .... the price difference was about $200 what ever happened to honouring the price? Servive was terrible, so i went Holdsworths jewellers where I actually found a nice piece and lovely service. Your loss Prouds!!