R J Sanderson & Associates - Pakenham (VIC)

2 /5 Bec Crundwell: Had been with RJ Sanderson Cranbourne for a number of years and was very happy until our regular was away once and picked up an issue that wasn’t lodged in time by their colleague. Years later moved to the Pakenham branch and had no problems for quite a while, every thing was running smoothly until we become just a number and it would takes weeks close to a month to get our taxes completed. We’ve since changed agents and our new accountant has picked up some issues that weren’t identified , unfortunately costing us money. It’s unfortunate the service changed as I was content with them for over 10 years. Just glad we made the change before it was to late.

5 /5 silver 59: Best accountant weve had. Informs you about everything you need to know and very efficient. Answers all your questions. We can see why they have award winning service. Thanks guys. Wife and I are so glad we moved from our previous accountant.

5 /5 Mathew Cocciardi: Fantastic help with some more complex work. Took the time to help me get better with my processes and streamline my business. Certainly have helped me become a far more profitable business. Thanks!

5 /5 Sonora Potter: Year after year they look after me and are flexible in terms of different ways to submit paperwork. Email response and tax return completion is quick whether it is complex or simple.

1 /5 Leigh Shaw: In 2023 I did my tax with these guys , the accountant I was assigned looked like he had been out the back smoking hooch or something , my return came back at 11k with allowances that I knew I didnt do I told him I dont want the travel Im not eligible he said he would cover it and submitted it anyway , I was then red flagged and audited by the ato and i was given 3k , when reapproaching rj Sanderson pakenham they told me they fired the accountant for being rogue and were sorry for it but they did not want to handle my case after it and tried to handball me off elsewhere , I persisted and got the boss of pakenham to do it , we then submitted a challenge twice and won back another 2.5k but it was a timely process , I had nothing but praise for them for helping me follow it all thru but they then put a note on there system that I was no longer welcome as a client, this screams we only want your fast money and are not interested in difficult returns ,,, another year few years back they also paid my tax twice and due to the stuff up deducted both amounts out of my bank putting it in the red and It took 3 weeks to rectify and get my original amount , this company is nothing but a headache and not very professional at all , total scammers