1 /5 Nat Omana: Disappointing experience with unprofessional staff.
I don’t usually leave reviews, but after today, I felt it was necessary. I’ve been a member here for about four months. While I don’t expect perfection, basic professionalism should be a given. Today, a staff member (Chris) actually chased me down, accusing me of not scanning in—despite the fact that I had. Apparently, they’re on high alert for “sneaky” members now.
The irony? I’ve seen this same person at the front desk several times, and not once has she been helpful. She just stands around while other staff members do the work. Yet somehow, she felt entitled to call out a paying, regular member without checking the facts.
It’s honestly baffling how careless and disorganized this place is becoming. Mediocrity is funny—until it starts affecting your experience. Unfortunately, this gym is heading in that direction.