Swarovski Boutique Highpoint - Maribyrnong (VIC)

1 /5 sania singh: I’m absolutely appalled by the treatment I received from a sales assistant named Tuba at the Highpoint Swarovski store. Her behaviour was despicably rude, dismissive, and completely unprofessional. From the moment I approached her, she made me feel like an inconvenience rather than a customer. When I raised a concern about exchanging a bracelet that had not been used, she accused me of lying—insisting that a bit of dust in the clasp was somehow proof it had been worn. As anyone with basic common sense knows, dust is everywhere and can settle on anything. Her argument was not only ridiculous but served as an excuse to avoid providing decent customer service. The worst part? At the end of the interaction, she practically threw the bag at me, making it painfully clear that I was not welcome. It was demeaning and left me genuinely shocked. This is in stark contrast to every previous experience I’ve had at this same store. Staff like Natalia or Natasha (apologies for not remembering the exact name) have always been incredibly kind, respectful, and helpful — a stark reminder of how someone like Tuba is severely letting the team down. Thanks to her, I will no longer be shopping at Swarovski. It’s disappointing that one person can ruin the reputation of a brand I used to love. Swarovski should seriously re-evaluate the kind of attitude they allow on their sales floor.

5 /5 elise mitchell: Tseyon was so helpful this morning! She helped me choose the perfect pair of earrings for my birthday. She was kind, friendly, patient and very knowledgeable. Will definitely be back! Thank you Tseyon ❤️

5 /5 Elena Axiomakarou: Visited the store today and Alex provided me with exceptional service. He was so kind and friendly and was so so patient! He helped me choose some earrings for my birthday and took the time to listen to the sort of jewellery I was looking for and found so so many beautiful things for me to try, and I ended up purchasing 2 pairs of earrings instead of the one i originally intended to purchase. He truly cares about helping customers out and I was so blessed to be served by him today! ☺️✨

1 /5 Kawsar Moustafa: Wednesday 11/6/2025 just before 11am Went to return a gifted watch, at Highpoint store in the same condition as it was purchased, brand new in the box with plastic covering on it. the man that served me has no Customer service skills what so ever. He was extremely rude and tried his best not to do the return as he wanted so badly for it to not meet the return policy. The watch was covered in plastic and in brand new condition the same way it was sold by the store manger. He clearly didn’t know how to represent himself as a worker and didn’t know how to inspect the item, so a fellow worker inspected it and saw it was the Plastic that had marks on it. NOT THE ACTUAL WATCH!! He was to busy making rude comments to me, he didn’t know how to do his job!

1 /5 Lisa Dinh: Customer service is bad! Item was marked on sale and after confirming the floor staff if that was the price, and she said yes. So I said i will take it. She came out with a new item in a box and then after scanning it, she said its full price. Staff sounds rude and zero effort in sorting out the problem. Will never come back!