Tarneit Central Specialist Hub - Tarneit (VIC)

1 /5 G Li: I was going to give no stars for the ANZ system and poor performance and customer service! but I still given one star for the maneger. My account was some money missed, I called the ANZ, they told me to go to a branch to resolve the problem. I went to Tarneit branch. The guy who severed the front desk heard me, instead to make a internal phone call to easily resolve the situation, he gave me a phone number to call, I have called the number and waited over an hour, someone on the other side of the phone heard me and again said that I needed to go to a branch to resolve the situation, customer is like a ball to kick around from phone call to branch, from branch to phone call! And there was a lady staff even said that I need to go back and calculate all my transactions and make an appointment to resolve this? How ever, there is a manager who at the end calls the internal phone call, in 10-15 minutes the issues have resolved! My question is why is ANZ making all these dramas to the customers and the answer just an internal phone call away? My conclusion is, if you don’t need to deal with ANZ, go somewhere, because this is not a first time that I experienced it in ANZ.

5 /5 gummadila naveen: I had a great experience at the bank thanks to Bharti. She was extremely helpful, patient, and supportive throughout the entire process.

5 /5 Hesandi Perera: I had a great experience at the bank thanks to Bharti. She was extremely helpful, patient, and supportive throughout the entire process. Her assistance made everything so much easier for me, and I truly appreciate her dedication and kindness. Thank you, Bharti!

5 /5 Karthik Krishnamurthy: Bararhi from the branch was very patient from start to end. As we were new to ANZ it was a nice experience at the branch

5 /5 kamal preet: “Bharti has been extremely helpful, professional, and supportive in handling my banking needs. She always provides clear guidance and goes the extra mile to assist. Truly appreciate her excellent service.”