Van Cleef & Arpels - Malvern East (VIC)

5 /5 Braude Jonathan (Jonathan): Fantastic customer service from Lawrence. His knowledge, attention to detail and warmth made all the difference. Thank you for making our wedding anniversary extra special!

5 /5 Savy Michaels: I visited Van Cleef &Arpels at Chadstone shopping centre.What an experience again.!!!I have been buying from VCA in London and Dubai and I had high expectations from the store and they did not disappoint.The staff was amazing.Thank you so much to this beautiful girl from Taiwan ( I am not sure if I can say her name) but you can see her on one of the photos who was very knowledgeable and helped me to choose between the different watches I looked at.What an amazing experience again.Highly recommend to visit the store as you feel so special and happy once you have been looked after there.Thank you so much for your help. I am waiting for the new collection and pieces to arrive as well as the new events as the one you recently had, but I unfortunately missed.

5 /5 Jewels Gore: Thank you so much, Lawrence for your patience, knowledge and time today. Your honesty, coupled with your deep understanding of jewellery, not only educated me, but gave me inspiration for other future pieces to aim for. Will definitely come to you when it’s time to get the earrings x

5 /5 G Y: I went in today dressed very averagely. I was greeted by Lawrence in a super warm, and genuine manner, clearly he did not judge the way I dressed but genuinely wanted to offer top tier experience on behalf of the brand. I looked at many products because I was being indecisive, Lawrence was patient, took the time to really understand what I was actually looking for. I was so impressed because the whole experience felt like a self discovery experience rather than someone trying to sell me something. Besides from the warmth from Lawrence, he really knew his products, a lot of knowledge. Lawrence earned a lot of respect from me, definitely one of the best experiences from a luxury brand so far.

5 /5 Dayne Koon: I went to VCA to purchase my wife’s push present. Courtney assisted me in placing an order as the piece was not available. She kept me updated the whole time until the piece arrived a few weeks later. She made the experience very easy and stress-free. We will definitely reach out to Courtney to purchase additional pieces in the future.