Yawa Aquatic Centre - Rosebud (VIC)

1 /5 Hugh P: The facility itself is great, cant say the same about the management team. I used to see some NDIS clients in the warm water pool but can no longer afford to due to new prices & policies introduced by management. Despite reaching out many times, theyve refused to compromise and have put profits ahead of serving community members. I reminded the management team that this is the only accessible warm-water pool in the southern peninsula region, and they are the only organisation I know of that has introduced fees as high as theirs with policies that make it difficult to continue to access the facility.

1 /5 Bella Betinsky: All Reception staff but about 1 lady are extremely rude, I come here with a client weekly and reception will blatantly ignore me whilst waiting to ask if I can be let upstairs to wait for my client as she is intellectually impaired and needs me to be with her. They are extremely unapproachable and impolite making me feel like I just want free access to their gym facilities which is untrue. Unfortunately this isn’t the first time I have seen them act this way with one lady treating my client like she was dumb and stupid instead of with the respect she deserves due to having a disability. It’s a real shame that most of the reception staff are like this because all other staff are lovely and the facilities are great

3 /5 Russ Chaplin: Unfortunately not 5 stars. My first swim not great when a senior staff member was rude when I tried to buy 10 visits by wanting my email and phone number. When I refused and asked why I was abruptly told the system requires it and they are not there to argue. I said Im not arguing im just asking a question. Awkward ! Why would I trust my email and mobile number to go into that system and be safe ??? Yet paywave works fine for one swim. With the pool surround in sections is extremely sharp exposed agrigat,making walking barefoot an uncomfortable experience. Contractors should be called back to grind down to the correct code /texture,inspect and repair the cracks. Take some notes from Hastings. Staff poolside are fantastic 10/10. Cleaners and actual cleaning 10/10. Change rooms are small for the size of the establishment. 8 people and its uncomfortable. The lack of parking can be a nightmare. Hastings by far is a much better set up re: change rooms, parking. Both Yawa and Pelican actual swimming pools are great though.

3 /5 Heche: Staff are incredible. Facilities are great.

1 /5 Jeni Bennett: Great facility, easy to join, enjoyed my time there, however I shifted from the area, therefore required a cancellation of my membership. This is where you need to be careful, I was required to not only give them notice but to fill out a copious amount of questions on a questionnaire, Just to leave. Also, you have to continue to pay for an extra month even if you’re not there, I don’t see the point in this however I would comply. The questionnaire is filled out on their website which I did and submitted. From that point onwards I continue getting notification from them saying you haven’t paid you haven’t paid you haven’t paid you behind you have arrears. I contacted the Centre and was told I had to fill out a cancellation membership form online. I explained that I did but I repeated it. Same as above happened again meanwhile money is still coming out of my account. I contacted the centre to explain this, to be told it’s their policy to charge you for the extra month you’re not there, And they hadn’t received any cancellations from me at all. I was put through to somebody else he told me they have received my second cancellation therefore it would take me into August before they would stop Taking payment off me. By ignoring my first request, they are managing to get nearly 3 months of payment out of me that I haven’t been there. I asked them if they could consider refunding some of that money, but again I’m told is policy In this Situation, not to. I am annoyed of course, but they have me cornered where there’s nothing I can do about it without being in trouble if I withdrew payments. Being such a large business what would they care! Be sure you’re happy with the contract if you sign up, and be prepared to find difficulty getting out of a membership.