What is the phone number Zamels Jewellers - Fountain Gate 📱?
(03) 8752 7800
What Clients Are Saying Zamels Jewellers - Fountain Gate (GG)
1 /5 Ella Johnston: Crap customer service. Sold me a watch with scratches on it and dirty !
Customer service is extremely low across the board.
I have purchased a couple of items across different occasions, but the level of rudeness and entitlement is a disgrace. Products are poor quality
I’d never purchase here again. I will be requesting a refund.
5 /5 Georgia Gorringe: I have always received excellent service from the team at the Zamels store in Fountain Gate. They are so helpful and kind, and today was no exception. They helped me find the perfect piece, and even gave extra options for the broken chain I brought in that had been deemed "faulty and unrepairable" by other jewellers
I always leave their store feeling happy, heard, and with a beautiful piece of jewellery.
1 /5 kate bsh: Very bad customer service and very rude the old lady and the guy with blue suits rude too thats not I was going to buy watch for 900$ you lose customer like that
2 /5 Terri-Ann Riddle: The actual in store Zamels Staff themselves at FountainGate were fantastic and I cannot fault them.
Sadly the same cannot be said for Head Office. I purchased a Sterling Silver chain for my locket, and it broke within 3 weeks of purchase. After contacting Head Office through email and requesting a refund, all I have received is the run-around. Even tho it is clear the chain is not fit for purpose and I am well within my ACCC rights to request a refund after showing my bank receipt!
1 /5 Zuhal ROFI: The man working there was extremely rude for no reason I bought a ring from Cranbourne but decided to exchange it at fountain gate cause I’m more closer there and he says if u bought it from Cranbourne why are u exchanging it here in a very rude tone, he put the set of rings away and I asked him nicely if I could see them again and he goes I JUST HAD THEM THERE BEFORE and rolled his eyes, thanks to him I will not be purchasing or entering Zamels again. The worst customer service ever.
Claudia K Jeanette’s classes/workshops are amazing! More than what I expected.
Whether you are someone who just wants to make a one off piece of jewellery, or would like to pursue further – These classes are perfect. Jeanette is wonderful teacher whom is extremely informative and patient. Her knowledge is extensive, and you come away with a lot more knowledge about different techniques than what is written in her class outline. Added bonus is being able to learn while on the beautiful Montsalvat grounds. I am so glad that I had the opportunity to learn from Jeanette and I seriously can’t rave highly enough about her classes/workshops.
Jenny Cummins Charles Rose always puts their customers first, whether it be related to the sale, cleaning, checking or repair of fine crafted jewellery. Miki has looked after my exquisite rings for 7 years and each time I pop in, she has a smile and always remembers who I am. She has been very supportive and understanding of any issue/unforeseen repair. Highly recommend.