1 /5 Elizabeth: I had a very disappointing experience at Bupa Dental Clinic in Pascoe Vale. While my initial appointment went well, my experience with the second dentist was concerning. Following my visit for routine check-ups and a couple of fillings, I have been in significant pain for weeks and had healthy teeth damaged.
The second dentist provided no adequate treatment plan and failed to explain the procedures or costs clearly. As a result, several fillings were improperly placed, causing further damage to my teeth, with one filling chipping and another leading to a crack. I’ve had to seek help from a specialist and two other dentists to resolve these issues.
Additionally, there were concerning hygiene practices, such as a seemingly unwell dental assistant continuing to work, and the clinic lacked basic facilities like sinks for patients. The receptionists service was subpar, and I faced challenges in securing timely appointments.
Overall, my experience was far below expectations, and I am now considering cancelling my private health cover due to the adverse effects of the treatments I received. I hope the clinic addresses these issues to prevent future problems for other patients, especially Bupa members who go there to save money, not to spend more!