Exquisite Brows & Spa Broadmeadows - Broadmeadows (VIC)

5 /5 Yullia Beteramia: Ive tried other places but I always find myself coming back here. The staff are friendly, professional and knowledgeable. Recently had an appointment with Kajal, who gave me great advice on which services would be best for me. Will definitely keep coming back.

5 /5 Jasmine: I am so happy because I saving a money with henne brows, Kajal is professional and she know what she doing. My brows was little grey, previous tattoo, now are amazing.

1 /5 Jamilla T: Ive only visited this place twice. First time no problem liked my eyebrows second time I went home and notice one side wasnt cleaned out evenly. Looked like when I do them myself and not professional. Went back in next day and was told I wasnt seen yesterday and she cant remember me then says there were 2 other workers who couldve seen you. First of all trying to put me in the wrong and make me look like Im lying. I asked for Kajal to see cameras for proof I was in yesterday also opened up my statement on my phone to show payment was made day before at the shop. It said Glen Waverley and so I was accused of going there and not to broadmeadows. I informed her I live in broadmeadows and that I was here yesterday. I said to Kajal maybe the payment system is connected to that suburb. I clearly re mentioned to watch the camera to see me and that was ignored. Eyebrows were apparently fixed but not much change was made. Waste of 20. Definitely going elsewhere next time.

1 /5 jessica: got brows done today, wish I didn’t even go. I always go to my go to lady in moonee ponds but since moving i decided to try my local threading place. lady doing brows at approx 1:50-2pm 17/01/25 completely ruined my left brow, making it completely uneven with the other. She told me that it’s not her mistake because my eyebrow on the left was thinner. Not only was her customer service rude but she couldn’t communicate properly and still charged me even though my eyebrows obviously looked worse after she did them. I know what my eyebrows looked like before my eyebrows were done and they didn’t have completely no tail at the end and not this terribly uneven. There was no accountability taken from her and I am really disappointed and will never go back to this place. Please save yourself the trip and go anywhere else, been distraught about my eyebrows since getting them ruined.

1 /5 Gonca D.: The customer service needs significant improvement. When I entered the store, the staff member looked at me and said “Yes? Yes?” twice, while I was simply checking the services at the desk. A simple “Hello, how can I help you?” would have been more welcoming. I requested eyebrow threading, but she didn’t ask me what shape I was after or clarify what I wanted- she just started immediately. The process was quite harsh, and although I’m usually sensitive, she made no effort to slow down or check in. As a result, I ended up with overly thin eyebrows and a couple of bruises. When she handed me the mirror, I noticed several hairs were still left, which I had to clean up myself. She didn’t check or say anything, as she was already focused on another customer. Keep in mind, I was the only customer during the threading, so I don’t understand the rush or the dismissive attitude. I chose this place based on its high rating, but after this experience, I won’t be returning.