1 /5 Yin Fang: My husband had a blood test done on 29 May, and the doctor advised that the results might be available the following day. On 30 May, he drove to the clinic—despite being very unwell—hoping to get some clarity.
What followed was completely unacceptable. When he spoke to the receptionist, she told him that they were unable to check whether the results were available and that he would need to book an appointment with the doctor to find out. This raises a serious issue: how can anyone be expected to book and pay for a medical consultation without knowing if there are any results to discuss in the first place?
When this valid question was asked, the receptionist simply shrugged and raised her arms in a dismissive gesture, showing zero empathy or concern. This attitude—especially towards someone who is visibly ill—is not only unprofessional but downright disgraceful.
The fact that reception staff are not allowed to check or confirm whether test results are available is an outrageous policy that puts unnecessary stress on patients and delays critical care. But what made this experience even worse was the rude, careless, and completely indifferent attitude of the receptionist. Her body language and facial expressions made it clear that she could not have cared less about the situation or my husbands wellbeing.
This clinic needs to seriously re-evaluate its procedures and customer service standards. Patients deserve better—especially when they are sick, vulnerable, and just trying to get the help they need.
List 17 dentist near Forest Hill, VIC
