4 /5 DoveGigi: Halo Farrah Titanium Hair Straightener Warranty
I purchased a #Halo Farrah Titanium #Hair Straightener from Hairhouse Warehouse at #Morrabbin #DFO on 5/12/2023, which came with a two-year warranty.
Last week, I found that the lock on the hair straightener was broken and I burned my finger.
When I called Hairhouse Warehouse, I was told that this is a known issue with the Halo Farrah Titanium Hair Straightener.
I was asked to bring the product to the store, which I did. The store manager quickly resolved the issue and gave me a new hair straightener today (20/09/2023). Happy with customer service.
Negative:
However, the store manager also informed me that the warranty for the new hair straightener would count on the faulty product.
I believe that this is unfair, as I should be entitled to a new two-year warranty for the replacement product.