4 /5 Taufik WIDJAJA: Melbourne Airport, as one of the gateways and the face of Australia via air, has undergone development and expansion over the past few decades. Various public facilities, restaurants, food outlets, and shops are increasingly available to satisfy the comfort of the public and passengers.
However, all of these things still mean little when the check-in and immigration processes are considered unsatisfactory for users. Such as, for example, smart gates that cannot read e-passports, or always fail to take good pictures of passengers faces.