Pacific Smiles Dental Keysborough - Keysborough (VIC)

5 /5 Brendan Elliott: As a new patient to this clinic it can be nerving going to the dentist even with a strong gag reflex. Dr Runeet Bamrah and her assistant Naz were very friendly and patient with me and took their time to provide the best care and professionalism. Would recommend this dental clinic and dentist to anyone in the area looking for a new dentist

1 /5 P R: Called today to book with Latha and found she’s gone from the practice. What a loss to the practice that they couldn’t keep a good dentist like her. This corporate company seems to have a problem keeping their dentists for longer periods. I won’t be going back here again to them. No consistency and no patient care due to their lack of staff consistency. It’s a red flag when your company loses a good employee.

1 /5 Jacinta Allen: Very disappointed with this business! My mum attended for her first time Today for a clean prior to her appointment we requested the cost for just a clean which we were advised and that was fine come to her appointment today while sitting in the dentist chair and getting the bib like thing placed on her she is then advised that if there is any bleeding that they will have to charge her more ! Wth! This wasn’t mentioned when we made the Initial booking and she had been advised to her prior to her going into the seat! Once the cleaning was done she was then charged an extra $66 just cause she had some bleeding from the clean this is absolutely insane! I’ve been to many dentist’s and not once have I. Been charged extra just cause of some bleeding. Unfortunately I wasn’t there to confront them about this but If I was I’d definitely would have made sure my mum wasn’t taken advantage of. Absolutely ridiculous charging someone extra due to this. Will hands down never recommend this company.

1 /5 Marion Slatter: I attended Pacific Smiles Parkmore on Saturday the 15th of March, I had made a note on my patient form of my PTSD diagnosis and my anxiety, and I informed my dentist and her assistant of this diagnosis as soon as I sat in the chair. For these reasons I can’t recommend Pacific Smiles: During my appointment my dentist: Instead of taking my admission at face value, asked me what trauma I experienced that caused my PTSD: “is it because of your job?” Asked me to sign a consent form AFTER numbing, instead of before. Did not explain how many injections were needed to numb (it was four), and as a result I panicked at the seemingly never ending needle being poked at my face. Spent an uncomfortable amount of time pulling unsuccessfully at the tooth without explaining what was going on, then announced “we need to do a surgical procedure”, grabbed a metal rod and began sawing my tooth apart without care or concern for how terrifying that could be. The door was open for almost the entire procedure, with staff and patients walking past. At one moment I asked for music, as the sound of silence and metal scraping against my teeth was causing me to panic, I informed the dentist and assistant about what was going on, leading the dental assistant to fumble about, looking for YouTube playlists. The dentist did not wait for music to begin and simply continued. This caused me to panic further, trying to signal to my partner to turn on a playlist on his phone instead - and my hand collided with the tray of sterile utensils next to the chair - these utensils were not replaced. No follow up call was made, as promised. The cynical side of me believes the dentist was rushing my procedure so she could finish her shift - as I was asked to arrive half an hour earlier for my appointment, and the office was closed when I went to pay at the point-of-sale.

5 /5 Deborah Pugsley: Dr. Mathuri Ranjan is very professional and is very calming. I felt very comfortable through a long procedure. No pain. I am so happy to have a great dentist who is local. Highly recommend.