Parkmore Family Dental - Keysborough (VIC)

1 /5 Grizzly Elchapo: Messed up my dads dentures and refuse to fix it, sending us back on the monash waiting list. Edit: owners reply is untrue, the only set we asked you to make was the one with the voucher. They are unusable and a complete waste of money and time, and told to go back to monash and ask for another voucher, we will be contacting the relevant bodies.

5 /5 S C: I’ve been a regular client for years but my most recent visit was during stage 3 lockdown, and felt very safe and comfortable that all safety precautions were taken. I like the little details that make the experience that much better; nice clean waiting room, hot green tea on arrival, tv mounted on the ceiling so as you are lying down getting your teeth worked on you can watch some tv, smooth and easy transaction processing at the end and of course my free dental bag with goodies!!! Which includes toothbrush, toothpaste, floss, etc... As with previous reviews here, I highly recommend this place and will continue visiting here for years to come.

1 /5 Suong Doan: I had an appointment that was made 6 months ago that they had to cancel which I was not made aware of until I had arrive to the clinic (straight after work) and the gates were closed. I was the one that had to call them up and asked about it. They only tried to call once (a mobile number thats unknown to me) but I couldnt pick up as I had work and they did not bother to text or email to reschedule my appointment. Will not be going back.

1 /5 Hanhong Yu: (The owner is not being honest ) at the very beginning I went to this dentist on May just for a routine cleaning, and at the time, I had no pain at all in my teeth. During the appointment, the dentist said one of my teeth had a crack and needed a filling. If I had known that the filling would cause my tooth pulp to become inflamed and lead to unbearable pain, would I have agreed to the filling? Of course not. After two weeks of pain, I returned to the office and spoke to the boss and front desk. They dismissed my concerns, saying that the dentist had already told me a crown was needed, but I insisted on the filling, so the pain was my responsibility. If I already knew everything, why would I seek advice from a dentist in the first place? I’ve been a patient at this clinic for five to six years, but this is how they treat loyal customers. I initially left a negative review, and they quickly contacted me, offering to redo the filling for free and ask me deleted the review. I agreed, and they repaired it, but my tooth continued to hurt. By August, the pain was so severe that I couldnt function normally. Do you understand how unbearable that kind of pain is? Now, they continue to tell me that this is my fault. I’ve had to consult other dentists to figure out whats going on because it’s clear this clinic doesn’t want to take responsibility. They seem more concerned about not dealing with the issue, likely because a root canal is now necessary, which is expensive. When I visit a dentist, it’s with the expectation that my teeth will get better, not worse. If the filling was a bad idea from the start, shouldn’t the dentist have used their professional knowledge to explain that it could cause severe pain? I wouldn’t recommend this clinic to anyone, as they clearly dont take responsibility for their mistakes and put their patients through unnecessary suffering.