Caro Cousins Before writing this review, I reached out to Aqua Vitae management to express my disappointment and share my experience directly. I was told that the Director and Founder, Melissa, would contact me to discuss the matter. Its now been nearly a month without any follow-up, which I can only interpret as a lack of care for both the business and its clients.
I visited Aqua Vitae twice in April — first for the Pure Heaven Day Spa Package, and two weeks later for the Illuminating Facial. Unfortunately, both visits left me deeply disappointed.
The therapists demonstrated a clear lack of confidence and professional experience in their facial and massage techniques. In fact, I’ve had better head massages at a hair salon. Their touch was so light and ineffective that it made the experience feel awkward and frustrating; at one point, I even considered leaving.
In particular, the facial massage lacked the essential techniques used to stimulate lymphatic drainage and promote detoxification — such as upward strokes along the neck and around the eyes and brows. Instead, the movements felt no more skillful than how one might rub in a cleanser at home. At no point was I asked about my comfort level or whether the pressure needed adjusting.
Additionally, I was 26 weeks pregnant and required to be slightly elevated to avoid pressure on my back. This was clearly unfamiliar to the therapist, who simply offered a pillow for my head.
Aqua Vitae presents itself as a premium spa, but unfortunately, the level of service and expertise does not reflect this positioning. To meet the expectations of clients, it is essential to employ therapists who are not only trained in technique but also understand physiology and the power of intentional, confident touch.
Given the lack of follow-up and the underwhelming service, I will not be returning.
1 /5