EMF Jnr Miranda - Miranda (NSW)

5 /5 Lena Hasapis: My girls love the climbing walls @EMF Jnr Miranda highly recommend ❤️

5 /5 Denise (Dee): Had a pass to try out the ninja course here. Staff at the emf centre are very friendly. Its basically similar to playground equipment, but run course style theres 11 sections and great if its a rainy day. Pricing is reasonable at $10 for an hour. We only stayed 30mins. So an hour is plenty. I would say its suitable for kids around 6 to 13.

1 /5 Bernard Hajal: Very disappointing. I contacted EMF Miranda to inquire about hosting my daughters birthday party over a month ago. I was told I needed to contact the manager Sheena by email. I asked if there was a phone number but was told, no, only email. I send Sheena an email inquiry and wait a few days before chasing it up a second time. Still no answer. I contact the center again and they reassure me that they will prompt Sheena to reply to my emails. To this day, which is over a month since my original inquiry, I have not received a response. Shameful to waste customers time in this manner. EMF junior Miranda should invest in their customer service capabilities.

1 /5 M W: My friend organised a kids’ birthday party here and the whole experience was lame. The teenagers running the place couldn’t have cared less. Even simple questions about the food were apparently too hard for them. At the dot, they even screamed at the kids to get out of the small kids’ play area because “time was over” — even though there wasn’t a single other customer there. Why? Omg. Basic business skills completely missing. Such a bad experience. If kids want to go climbing, you have to pay extra — so I went to the counter and paid a whopping $25. I even got told, “Yeah, it’s expensive, but you have 2.5 hours.” Well, it’s not cheap. I then walked into the climbing area only to be told it was closing. I was in disbelief and explained that I had literally just bought a ticket. The staff member said she couldn’t do anything and wouldn’t refund me because of “policy.” When I asked to speak to a manager, all I was given was a handwritten phone number for an HR person and a voucher — which I explained is useless because I live two hours away, and honestly, the place is so lame I wouldn’t want to come back anyway. This feels completely dishonest. Charging customers for an activity that is about to close, refusing a refund, and hiding behind “policy” is unacceptable.