2 /5 Alice M: Update:
there was no resolution proposed, only for me to pay 2000 dollars more for it to be in 585, which is not going to fix the problem that I was not told it was not proper gold in the first place, and I specifically asked this question. 375 technically is not gold, but 62,5% other metals, so it was consultants obligation not to lie that it was to the customer. No refund was offered, so I dont know which resolution and unfairness you are talking about, the only resolution here is that it was poor customer service and trying to cover up the problem by avoiding straight answers to my questions.
But since you find it unfair and call me aggressive instead of looking into the problem, I think I will actually take my complaint further.
Such a disappointment, wanted to buy a ring to replace my diamond marriage ring with something less flashy and liked one from their shop. Asked what that was the consultant said its gold and sapphire. What she didnt tell is that its poorest gold possible, which usually not being sold as gold, its 375 instead of 585 which most of the jewelers consider not gold. Moreover its cut inside so its even less of metal, looks like a cheap joke for a marriage ring!
375 turns black because its almost no gold, so what my marriage ring isnt gonna last years I suppose. Just a scam, I didnt even know its possible to sell 375, Ive been to a lot of countries.
The worst ring I ever brought in my life.
Be careful, look inside.
