1 /5 Alexia: An abysmal experience from the moment I stepped into this store. I had called ahead to confirm they had a bangle sizer available and could assist with resizing. I explained that I had received a bangle from overseas that needed to be soldered smaller, and I intended to use their services for this. As I was unaware of my exact size, I also wished to have it measured for future purchases.
Upon arrival, I was met with an unwelcoming and condescending attitude from the older female staff member. Rather than offering a simple courtesy, she interrogated me about why I wanted to measure my bangle, dismissed my explanation, and proceeded to snatch the sizer from my hand in an abrupt and unprofessional manner.
The entire interaction was unnecessarily hostile and lacked the basic professionalism one would expect from a jeweller of this calibre. I left with the distinct impression that I was being judged purely on appearance based off my age and presumed not to be a “serious” customer. In an area renowned for high standards, this level of service was frankly appalling. I will not be returning, nor recommending this store.