Housed Pilates Chatswood - Chatswood (NSW)

1 /5 Shoko Maeda: Their explanation was not correct for fees, cancellation policy which you can explain within 30 seconds verbally rather than asking us to sign on long document. I signed up for $2 introduction offer and clearly mentioned that I don’t want to continue at the end of the 2 weeks offer. Found still charged to my credit card. (Of course they took $39.95 too at the beginning for sign up fee which I was not informed verbally) I want them to understand that introduction offer should not be membership! I need to give them 2 weeks notice for introduction to stop ? Anyway ended up I paid $61.4 more to cancel. $2 jumped up to $103.35( took 1 week for me to notice credit card charged again) Really poor and their staff can’t explain their terms and condition correctly.

1 /5 Valencia Febriana: Avoid this place. It’s a scam when registered they said no lock in contract, can just cancel anytime via app. But actually they need you to cancel within 30 days. They also hurried me to sign the contract when I said I was outside without even mention about cancel 30 days. The customer service is useless and just mentioned 30 days cancellation was in the contract. But if I was not hurried back then when I said I was outside to sign the contract, i will not sign it in the first place. I wish i read the review first before signed up. Also they said it’s the last week the $2 introductory offer ends and hurry me to signed up. While a month later, they still have $2 offer. The convo should all be recorded on the phone. What a fraud! Introductory offer should be different than actual membership. Introductory offer means you give chance to customer to try and they can feel if it’s suited the needs or not. Then if customer happy, they will proceed with membership after the day introductory offer ends. Please understand this.

5 /5 Shui Choo Tan: I have joined Housed since April 2025 and see myself getting stronger from session to session. I like the friendly instructors, in particular, Georgia, Ariana, Chiara and Molly. Harmony was the customer service staff when I first joined at Chatswood Pilates. She patiently helped to set up my membership and explained the logistics very clearly. She even gave me her contact number in case I have any problem. Sure enough, I did call her up to help to resolve a few issues/problems I encountered even when she was moved to Bondi Pilates or somewhere. She helped me with my daughters membership issues as well. I am so grateful for her help even when she is no longer in Chatswood Pilates. I also like the fact that I can put my membership on hold whenever I go travelling.

1 /5 Zara Wang: This place is such a scam! I’ve been wasting weeks contacting the staff back and forth about them trying to charge me extra money for the days there is malfunction in their systems/app. The 30 day cancellation policy was not brought to my awareness upon signing up! This is unethical and business misconduct which will be reported to Fair Trading. My friend faced the same issue at this place and Mary especially has been rude and dismissive!

1 /5 Patricia Patterson: Absolutely Disgraceful – Stay Away from Housed! If I could give Housed zero stars, I would. This company is a complete scam. First, they TRAP you into a contract and deliberately ignore cancellation requests until the "cooling off" period is conveniently over. Its a sneaky, dishonest tactic designed to lock you in while pretending they never got your request. But it gets worse. Even after cancellation, they CONTINUED to take money from my account without my consent. That’s not just unethical – its illegal. I contacted customer service multiple times, and they were absolutely useless. All they do is delay, deflect, and give you the runaround, clearly hoping youll give up while they keep draining your account. Avoid Housed at all costs. I regret ever signing up, and Im now having to chase down money they should have never taken in the first place. The way they operate is shady and deeply unprofessional. Do yourself a favour and look elsewhere.