PCYC Hornsby / Ku-ring-gai - Waitara (NSW)

1 /5 P Z: Searched online there is a Zumba class which I can attend with my fitness passport. Drive all the way to PcYC, the front desk was not kind. She kept saying :you need to pay$30 to get in this club although you have FitnessPassport . To be honest, I never heard about it. When I asked : ‘what else I can benefit from joining the club? Any discount on cafe menu or ? ‘ she replied:’ no , cafe is seperate. You can not use the facility without paying $30, even you just wanted to attend one class.’ When I decided to pay. she said: do you have cash? ‘ I said : no. This lady said : ‘oh, no Cash will taker longer. I thought you will be a quick one. ‘ There was one male was behind me. And then she gave the form and ask me to fill in and wait for her. Meantimes she is trying to help that male. I said: ‘ class starts now. May I pay $30 First? And then come back to Fill the from?’ She said : ‘ no! No memberships, not going!’ And then I left!

1 /5 JJ L: Josh in reception do not know what stuff you can access as part of the membership. Ridiculous

1 /5 Roy Mcbean: Review: 0 out of 5 – Shocking Customer Service and Zero Accountability Absolutely unacceptable experience. I paid $200 for my daughter to be enrolled in gymnastics—something I wasn’t keen on to begin with, but eventually gave in after my wife insisted it would be good for her. Payment was made, everything was supposedly confirmed… and yet she was never enrolled. So where did the $200 go? Customer service here is completely dysfunctional. It feels like the front desk is staffed by people with zero training or interest in the job. When I tried to follow up, the teenager at reception—wearing a hoodie and headphones—couldn’t care less. Instead of helping, he shifted the blame back onto us. Honestly, I’m baffled as to how someone like that even got hired. Now I’m left chasing management to fix what should’ve been a basic, straightforward enrolment. If this is how they run things, I won’t be returning—and I wouldn’t recommend this place to anyone who values their time or money.

1 /5 Mariale 123: I recently had a kids birthday here and I would not recommend the venue at all. The booking process needs massive improvement, they ask you to email an account that is clearly not monitor and if you call to get any kind of information regarding party bookings nobody has any clue. When I finally was able to book (after a number of emails unanswered and calls and visiting the place, it really should not be that difficult!). Then came the day of the party, when arriving few minutes to the start time, in reception nobody knew where the party host was, extremely disorganised. After already a bad start to the experience, then the food came and another disappointment, kids basically left the whole food because it was not pleasant at all. To top it off, some of the staff can be very rude and are lacking on customer service skills. I would definitely not recommend to have a kids party here.

5 /5 Ariel Chocron: Waitara PCYC has been a huge part of my weight loss journey. The gym has a great atmosphere and supportive staff who genuinely care. Special shoutout to Brad and Brendan – their guidance and encouragement made all the difference in keeping me motivated and on track. Highly recommend!