Prouds the Jewellers Castle Towers - Castle Hill (NSW)

1 /5 Ali Cohan: My wife recently purchased a watch from Prouds castle tower, but after wearing it, she developed a rash. Concerned about this issue, we decided to return the watch within 10 days of purchase. Unfortunately, our experience at the store was extremely disappointing. When we approached the staff, we were referred to the manager, who displayed a shocking lack of professionalism. Rather than addressing my wife concerns respectfully, she accused her of being aware of her sensitivity and implied that we should not have purchased a "cheap" product. She further stated that because my wife had worn the watch, a return was not possible, even though the rash was a direct result of wearing it. She claimed they could prove this with a microscope in the store, which felt dismissive and unhelpful. As a customer, I expect to be treated with respect and fairness. This experience has left me questioning Prouds commitment to customer satisfaction and the quality of its products. I believe businesses thrive because of their customers, and such treatment only alienates them. To ensure no one else faces a similar experience, I will be informing my friends and family about this incident and advising them to reconsider shopping at Prouds.

1 /5 L: Went in for a refund and was greeted by a blonde woman with glasses. I think her name was Lisa. She was rude from the start, asking, “Who told you you could get a refund?” The interaction started off poorly, and it was clear she was unpleasant and unwilling to help. Her customer service was awful, the bar was in hell. Disgusting.

5 /5 Ray Man: I absolutely love my new gold chain from Prouds Castle Towers! The quality is stunning, and it’s even more beautiful in person. The salesperson provided amazing customer service—she was so patient, knowledgeable, and helped me find the perfect piece. The entire experience was delightful, and I’ll definitely be back. Highly recommend!

1 /5 maria emami: I recently purchased a bracelet from this store, and I was initially excited about it. However, I was very disappointed to find that the color of the bracelet changed within just a few days of wearing it. I reached out to the store for assistance, but unfortunately, I did not receive any support or response. The lack of customer service and the poor quality of the product have left me dissatisfied. I do not recommend purchasing from this store.

5 /5 Mary K: I always appreciate the customer service I get at Prouds Castle Towers. Efficient and empathetic. Thank you.