Prouds the Jewellers Casula - Casula (NSW)

1 /5 Zac Ceissman: absolutely terrible customer service, the lady who served us is named Christine, she is so rude and disrespectful, me and my wife had taken in a bracelet that broke on us twice, and we explained how it happened(which btw it was not my wife’s fault) and when we said why it broke and all that, she laughed in my wife’s face and said it’s your fault, and made us out to feel like idiots, wouldn’t refund us or anything, sent the jewellery back to their manufacturers and i’ve just waited 2 weeks for a reply and the best they could do was give us the exact same bracelet for the third time, and when i explained that it’s not good enough, she blatantly told us i can’t do anything for you. I will never shop here ever again, because absolutely terrible person they have in that shop, she needs an attitude re adjustment.

1 /5 Mia Soroni: Customer service needs a massive overhaul. The manger is downright rude.

5 /5 monica gayed: Poppy is absolutely amazing! She did her best to help me when my anklet snapped! Was beyond helpful and an absolute pleasure to be served by

2 /5 Vish Kumar: My mum had two items on layby, after cancelling one item she could only get a gift card for $150 which was fine but she was then told she could not use that gift card to pay the balance on the other item she has on layby. The sales rep eventually helped out mum and used the gift card to pay the balance on the other item but made it clear it was a once off. Were grateful that she could help but this practise is not practical and doesnt really seem legal.