5 /5 Harrison Oates: I’ve dealt directly with Perth, Sydney, and Melbourne offices for travel reasons, and my experience with Temple and Grace has been excellent from start to finish.
My first impressions were very positive. I initially called for an appt and shared several references that caught my interest. They promptly arranged to have the items shipped from Sydney to Perth for viewing—no obligation, no cost. This was a stark contrast to another company I had contacted, which wasn’t nearly as accommodating.
Originally, I planned to shop around before making a decision, but the experience was so pleasant that I ended up purchasing on the spot. There was absolutely no pressure or sales push—just genuine customer service and quality products.
The timeline from purchase to collection was around 5–6 weeks. I should mention that just before collection, I was informed that the ring made did not match the agreed specifications - I had requested a plain gold band, but a diamond band had been created. That said, Carol was a superstar and handled the issue swiftly and professionally. The ring was corrected within a few days, and since my timeline wasn’t affected, it didn’t impact my overall experience—but it’s worth noting.
A big thank you to Bianca in Perth, Carol in Sydney, and Nancy in Melbourne. I wouldn’t hesitate to recommend Temple and Grace—it was a smooth, professional, and genuinely enjoyable experience throughout. My now fiancé is super pleased with the ring and loves it.