Thomas Sabo (Head Office) - Chatswood (NSW)

3 /5 AnItta Lane: So everything I have ever bought has been great. Bar 2 rings we purchased and has been in the original box it came in for a bit more than 6 months . Opened it the other day and ithe sterling silver ones are tarnished. Write to TS and they said to try and clean it with the cleaning cloth. Impossible as the cloth cannot get into the nooks and crannies. So wondered if they could clean it for me but was told it has to be mailed back @ my cost to get this cleaned. Absolutely disgusted at this but we’ll see how we go. This is the end of my ride with TS.

5 /5 Joanna Lawry: Thomas Sabo is my favourite online jewellery providers. They have the best rewards programs for any online company ever. The customer service is also fantastic. I have swapped items or changed my mind at the last moment & they are aways accommodating. The range of goods is amazing. Truly my fave company!

5 /5 Rhonda: Tomas Sabo! I have been given presents and have bought many pieces from this company over the years. I have always found the pieces to be of great quality and beauty. Today, I received a package. This was a follow up from an email I received a few days ago. Can you imagine my delight? It contained two lovely bracelets, free! One with brown beads like cat’s eyes, the other a combination of a silver charm chain and ebony crystals. Whoohoo! All because I’ve purchased from them. So thrilled! Beautiful pieces.

5 /5 Katie: Exceptional customer service by the TS team when purchasing online jewellery as a gift for my son. TS consultant Emily was always quick to respond to my queries, considered in her replies advising the options I had to return or exchange if needed, and flexible given the forthcoming birthday which is so close to Christmas and the New Year period. Thanks so much Emily and team, appreciate you making the buying experience so great!

5 /5 Tania van Zijl: Thomas Sabo customer service is literally "second to none". They are exceptional. The responded immediately to my enquiry via the "contact us" tab on the website and went out of their way to accommodate my request. They even sent follow-up emails to ensure all my requests were actioned. Their jewellery is always received within a very short time frame, well packaged and looking better than expected. This is why they have earned every single star in this 5 star rating.