UNSW Fitness & Aquatic Centre (B5) - Kensington (NSW)

5 /5 I Putu Krisna Kuumbara: Update : they hear my feedback; 2 cable machines are replaced with the new ones and there is one cable machine left that is out of order. Thank you Old review : Will give more starts after they manage to fix the cable machines. There is 6 cable machines and 3 of them are out of order :( Also, hates the new main area layout...

2 /5 Jessie Wang: Although this is a university gym, it is also open to the public, so the service and hygiene standards should meet a professional level. It would be great to offer more promotions, and the membership should be more flexible—for example, a minimum of two weeks and the option to pause anytime. Given the facility is used by many people, it would be helpful to provide disinfectant wipes for hygiene. Unfortunately, the whole environment are not always clean, and the pool has a very strong chlorine smell, which can be overwhelming. It doesn’t feel very clean either. A better approach would be to clean more frequently, as too much chlorine can lead to health risks like chlorine poisoning. Compared to other university gyms, such as the one at the University of Sydney, the overall experience here still has room for improvement. I truly hope these suggestions will be considered to improve the experience for both students and the public.

5 /5 rahul devdhar: Kids (ages 8 and 11) attended UNSW FACs school holiday program and it exceeded all expectations! Pool inflatables, mini-sport camps (football, basketball, badminton), arts & crafts, and movie sessions Absolute hit! Kids still talk about it weeks later. Energetic, patient, and great with safety management The flexible drop-off times work perfectly for working parents, kids came home happy and exhausted, its a great way for them to try new sports like pickleball and judo, and they made friends from different schools. We booked our friends daughters birthday party here after seeing the facilities, inflatables, open lawns, stadium spaces, fully cushioned playroom, plus their cafe provides excellent catering! Well-organized program with top-notch facilities. Perfect for parents wanting quality, active holiday care. Will definitely book again! :D

1 /5 袁艺阳: This is by far the worst service I’ve ever experienced at a gym. After my one-year membership expired, I received no notice or communication about renewal from the gym. I only found out when I saw the charge on my bank statement. When I came in to ask about cancelling and getting a refund for the extra charges, the staff responded in an arrogant and dismissive manner, insisting that this was “how it works.” However, no one had ever explained this to me when I first signed up. The staff’s attitude was rude and unhelpful, which made me feel extremely uncomfortable. On top of that, the gym equipment is outdated and poorly maintained. Overall, the experience has been very disappointing.

5 /5 Riya Shrestha: I attended the Learn to Swim class at UNSW Fitness and Aquatic Centre. The pool was huge with plenty of lanes for practice. Anirban was an excellent trainer who taught us proper techniques and encouraged us to push our boundaries.