1 /5 Isaac Wadick: I lost my wedding ring and bought a replacement band from here. A week later my wedding ring turned up. I went to return the band I bought for over $800 with the receipt and was told they would give me $400 back for it as that is the value of the gold when melted down. Firstly, this proves the incredible mark up they place on their products.
Initially when I spoke to Alan (the owner) on the phone about returning the ring and getting my money back, he made an excuse related to the businesses accounting practices as to why they cant reimburse the full amount but told me to come in and we can have a chat. Then when I brought it to the store, a lady served me. Her excuse was "well we cant sell this ring to someone else because you have worn it." I wore it for a week, it was still in pristine condition (a quick polish and it would have looked perfect again). So two different excuses from two different people clearly means they are making it up as they go.
I purchased my initial wedding band from them as well, so they had already made money from me and I was a returning customer - not that this counted for anything.
I decided not to be completely ripped off, hence did not accept their offer for less than half of what I had bought the ring for a few weeks prior.
Poor business ethics, customer service and very high mark ups on their products. Would definitely recommend finding another place to buy jewelry.
Best 10 Diamond & Gold Jewelry Stores in Hurstville, NSW