2 /5 Jess: I booked a nanoplasty treatment for my 18th birthday and was really looking forward to the results. I have naturally wavy and fairly frizzy hair, and I was told upfrontāboth in person and on the salonās websiteāthat the treatment wouldnāt fully straighten my hair, but it would reduce frizz and improve manageability. Thatās all I was hoping for.
The salon itself was lovely. My stylist was warm, professional, and seemed knowledgeable about nanoplasty treatments. But despite the pleasant in-salon experience, I left feeling incredibly disappointedānot with how my hair looked after being styled at the salon, but with the lack of information I was given before and during the treatment.
Only midway through the appointment was I told that in order to see ANY results, Iād need to blow-dry (and possibly straighten) my hair every time I washed it. I was also told at that point that it wouldnāt necessarily reduce frizz. This was a shock, and not what had been explained to me earlier. Still, I trusted the process and waited the recommended period before washing my hair.
Unfortunately, once I did, my hair looked and felt exactly the same as it did before the treatmentāstill frizzy, still unmanageable. When I returned to the salon to discuss my concerns, my stylist acknowledged that she hadnāt seen this kind of result from a nanoplasty before, but reiterated that I wouldnāt see any results unless I styled it myself. She said the owner would reach out.
That follow-up call with the owner, Belinda, was what truly ruined the experience for me. Within the first minute, she made it clear that she would not offer a refund or a redo of the treatment as they hadnāt made any mistake in application. I tried to explain that I felt misled by the lack of full disclosure, but she insisted the salon hadnāt guaranteed anything and that it wasnāt their responsibility how my hair responded.
After the call, I researched the product she said they used. According to the manufacturer, the product promises ālong-lasting straight hair (up to 6 months), high impact gloss, and eliminates 100% frizz.ā Thatās the exact opposite of what I was told to expect, as I was told it wonāt straighten my hair, which now makes me question whether I was given the correct product name or if the treatment was done properly at all. Belinda was initially reluctant to tell me the product name, which makes me even more confused.
I fully understand that results vary, but I dont think I was given the information I needed to make an informed decisionāuntil it was too late. Whatās most disappointing is how the situation was handled. There was no apology during that 30-minute phone call, no real conversation, and no attempt at resolutionājust repeated insistence that nothing had been āguaranteed,ā despite what was clearly described on their own website and by the stylist, and by Belinda herself on a phone call before my appointment in which she said the nanoplasty will reduce frizz.
I spent $680 on this treatment, and I left with hair that looked no different (as many of my friends agreed) and with little support or care shown when I expressed my concerns. I wasnāt even offered a chance to come in and show Belinda the result in person for her to make an informed decision. Belinda had clearly made up her mind before speaking with me, and thatās what hurt the most. She said I was free to leave a negative review if I was dissatisfied.
I genuinely wanted to love this experience. But instead, I was left feeling misled, dismissed, and incredibly disappointed. Below are photos of my hair post treatment, one is moderately dried, the other is when it was fully dried.
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