Ra Meechan Me and My family have been going here for many years and have always received excellent service. Dr Galina and Dr Alena are amazing dentist. Very gentle and caring . The staff is friendly and efficient. Never been happier:) Tanya and Amira at the front desk very helpful:)
5 /5
Sergei Balakin Terrible service and overall experience. My filling fell out in a month after a treatment by Galina. She refilled the tooth but claimed that it had happened only because I "overbrushed" it. I barely touched the tooth with my brush afterward (it is a wisdom tooth so its not that hard to ignore it when brushing), but the filling fell out once again in four months. Galina insisted that I had to pay the price of a new filling because she was sure it was my fault. She said again that I "overbrushed" it even without looking at my tooth, just over the phone. No other solution was offered. In my opinion (and in line with many other dental clinics), it definitely should be considered a warranty case. I refused to pay the full price and went to another dentist. I wish I did it from the very beginning. Definitely not recommended.
P.S: It seems that you can also clearly see the level of their service by just reading their not-so-friendly responses to other negative reviews here.
1 /5
Timur Third dental clinic I tried in Melbourne and is the best. Professional doctors, fresh equipment, high quality materials, and friendly staff. Highly recommend the doctor Alena Brichko, who is a high class professional.
5 /5
Grace G Dear Mr/Mrs,
I am writing to formally lodge a complaint regarding my recent visit to your clinic for seeking a second opinion about my wisdom teeth treatment. Several aspects of my experience were unsatisfactory, and I believe they warrant serious attention. Below are my concerns:
1. Over treatment with unnecessary X-ray :
During my appointment, after a brief examination, the dentist requested that I take an X-ray, despite my informing her that I had an X-ray taken approximately one month ago. Although I agreed to sign an authorization for you to retrieve my previous X-ray from my former dentist, I was still asked to undergo a new one.
This unnecessarily x-ray seems to be over-treatment. Please explain why was it necessary to perform another X-ray despite my recent history, and what are the potential risks of repeated X-rays in such a short period of time? As I am planning to conceive soon, I am particularly cautious about unnecessary radiation exposure. This has caused me considerable concern for my health and future pregnancy plans.
2. Failure to Communicate Costs and Billing Issues:
At no point during the appointment was I informed of the cost of the X-ray, which turned out to be $130 (my old dental charged me $90 with much more clearer image). Furthermore, when I first arrived at the clinic, I asked the front desk if my Medibank insurance would cover the cost of my treatment. The response was vague, stating that it would depend on my insurance plan. However, after my consultation, I was told that Medibank would not cover the X-ray because the interval between the two X-rays was too short. This was never clearly communicated beforehand. Additionally, I had to pay $80 for the consultation while my previous dental clinic charge me $50 with much more satisfactory experience. The lack of transparency regarding these costs is deeply frustrating and unprofessional.
3. Medibank Coverage and Potential Misleading Practices:
When I paid, the front desk informed me that I could not claim the X-ray because of the short interval between the two X-rays. I would like clarification on whether the denial was truly due to the time gap between X-rays or because your clinic’s services are not covered under Medibank in general. As a patient and consumer, I rely on clear information from the clinic, especially regarding insurance coverage and costs. I am concerned that there may have been misleading information provided, potentially enticing patients like myself to receive services under the false assumption that their insurance would cover the costs. This could be perceived as deceptive practice and consumer fraud if patients are intentionally misled.
4. Service Wait Time:
While this may seem minor compared to my other concerns, I was left waiting for 30 minutes past my scheduled appointment time. When I asked the front desk, I was told that the dentist is never on time, which I found quite disheartening. I only saw the dentist for about 10 minutes, yet I spent the remainder of my time either waiting or finalizing billing details. For a 3:00 PM appointment, I did not leave until around 4:00 PM.
I request a formal response to these issues in written, including a detailed explanation of why a new X-ray was necessary, why I was not informed of the costs in advance, and clarification about your clinic’s relationship with Medibank. I would also like to discuss the possibility of reimbursement for the X-ray, which I believe was unnecessary.
I look forward to your prompt response to this matter.
Sincerely,
Grace
1 /5
Ourania Economos I have been a patient of this clinic for over 3 years, and have previously posted a 5 star positive review about 3 years ago.
I thought it was time to add another glowing updated review about the great staff here, because they truly deserve it!
I have just finished another course of treatment here today, and like usual, have been superbly looked after.
Galina (my regular dentist) is an amazing professional dentist, and an equally lovely person.
The rest of the staff here, well what more can I say, awesome!!
Truly a great clinic in all aspects!
5 /5