Bevilles Jewellers | Watergardens - Taylors Lakes (VIC)

1 /5 Abdullah Ibadi: The lady there is so rude and she literally has no customer service skills. As soon as she realised we were enquiring about repairing a chain, her demeanour changed and her tone was degrading. She kept explaining things in a degrading way thinking she’s better than everyone in the world. Please learn how to properly conduct your self and be kind because it will come back in the future.

1 /5 Hương Giang Trần: I give 1 star because I cannot give zero. I was there to clean my ring because I have care plan on afternoon 25 August. The behavior of manager on duty at store was disgusting. I had to leave store without having my ring to be cleaned.

1 /5 L M: If I could give my experience 0 stars I would. I am extremely disappointed with my experience at Bevilles Watergardens. As a long-time customer, I have always trusted Bevilles for quality jewellery and honest service, but this recent experience has completely changed my view. On February 16th, I purchased a pair of earrings and was explicitly told by staff (Tom and Anne) that they were diamond earrings with laser inscription. However, after taking them to a jeweler, which Tom himself recommended, I discovered that the diamonds were not laser inscribed as promised. When I returned to the store to raise this issue, I was repeatedly told that a refund was not possible due to store policy. However, under Australian Consumer Law, I am legally entitled to a refund because the product was: Misrepresented (s18 & s29) – I was misled into purchasing based on incorrect information. Not as described (s56) – The product does not match what was promised at the time of sale. Not fit for purpose (s55) – I specifically told staff I needed the earrings to be modified with screws, which is not possible due to how they were manufactured. It also says on their own policy that good can be refunded or exchanged if “not ‘fit for the purpose’ that was made known to staff at the point of sale”. I had told Tom multiple times that I had intended to get screws put on the earrings out of fear of losing them. Adding to the inconsistency, I was also told that earrings cannot be refunded for hygiene reasons. Even though I have not worn the earrings I was given, again out of fear of losing them. Yet, before purchasing, Tom let me try on the earrings and put them back on display, proving that this “hygiene policy” is selectively enforced. I have reached out multiple times, and gone into the store multiple times, but Bevilles refuses to honor my legal rights and their own refund policy, which states that items not fit for purpose qualify for a refund. They can do something about this but they don’t want to. If this issue is not resolved immediately, I will escalate my complaint to Consumer Affairs Victoria and the ACCC. As a loyal customer, I expected honesty and integrity from Bevilles, but instead, I was misled and denied my rights. I strongly urge others to be cautious when shopping here, as their refund policies seem to be ignored when it suits them.

5 /5 Ashlyn Cooper: It’s a real hit and miss with the staff at this store. Have been a few times showing interest in a particular ring to compliment my engagement ring. A lady with long black hair couldn’t give two hoots about serving us. However swung by another week to check out if there were any sales on this ring and Tom was absolutely incredible and super helpful.

2 /5 Fallon Cousins: I had a really bad experience a couple years ago at Bevilles when buying a watch. I was ignored and even snapped at by staff when I asked for help and looked at suspiciously. I felt like I was being treated badly because I was young. I decided to give Bevilles another chance this Black Friday and bought a pair of earrings. I was served by a man who I assume was a manager who was very helpful and kind and ordered in a pair of earrings for me as the ones in store were damaged. When I came to pick them up however, I walked in the completely empty store and stood by the counter. Two dark haired women just stared at me and gave me dirty looks. What happened to “Hi, Hello, How can I help you?”. I had to initiate the conversation to which they didn’t respond and just went out the back to get my earrings. I don’t think I’ll be coming back here again. Places like Prouds have more competitive prices and will generally treat you better. I think they really need some customer service training.