Cartier - Chadstone (VIC)

5 /5 Jesse Wastle: My Fiancé and myself had a fantastic experience at Chadstone Cartier. April and the team were very attentive and took their time to show us the full range of wedding bands available. We absolutely love our rings and the team were second to none. We will definitely be back again for future purchases and would recommend this store to anyone and everyone.

5 /5 Isabella Stafford: Took my mum to buy a ring for her birthday and was served by Louis - he was incredible! Louis was so attentive and helpful and made the experience feel so special. Although he mentioned he had only just started working at Cartier, his knowledge and customer service was unmatched. Thank you so much Louis!

5 /5 Benny Poon: Bought a necklace and had it lengthened, the service I received from Thuy was top-notch. Her communication and attention to detail were excellent. She coordinated with her colleague seamlessly before her leave to make sure I received the lengthened necklace on time, and even followed up with me after she got back from leave. I had a very pleasant experience overall.

1 /5 KAVITA BANSAL: We waited for over 15 minutes, but no one acknowledged us or offered any assistance. Several staff members walked by without even making eye contact. For a brand with such a strong reputation, this level of service was very disappointing. We expected a more welcoming and attentive experience.

1 /5 I P: Extremely poor service for a luxury jewellery store. I guess there’s no need to mention the line-up as it seems to be standard, but as is mentioned in other reviews, it doesn’t feel like a very “luxury” experience from the get go. Why not just let customers in to look around until a SA is available? My mum and I were there looking for a birthday present for me, and the customer service was non-existent. Not happy or friendly from the lady who served us, and extremely impersonal. It was very uncomfortable and awkward. Went to Louis Vuitton next door and bought a present there instead, where the service was a lot friendlier and even managed to upsell due to the elevated level of service. Truly inexplicable how terrible the customer service is when the product you sell is so expensive. Seems like they’ll hire just about anyone there.