Cash Converters Werribee - Werribee (VIC)

1 /5 Andy Krekos: Today I Walked into cash converters Werribee and Ive found a watch on display. The price was $159 i spoke to the sale person and she said that she could do it for $150 i asked her if she can ask the manager If he can do it for $140. When she returned she told me the price had gone up $249. She told me that the manager told her that someone had priced it wrong. So looks like hes talking rubbish because the sale person told me the item had been for sale for 3 weeks and thats why I made the offer. I asked to speak to the manager he come out he was so rude. Looks like he had a bad day. If the other manager was on (Hui) it would have been a different outcome. So he throws his staff under the bus that they priced it wrong. I have spent thousands of dollars there and thats how you get treated. Customers beware

5 /5 Nat: Ive had a smooth and wonderful experience here from start to finish! Firstly, I got a swift reply from Sian when I emailed about an item. At the store, Sam helped me with the purchase and was very friendly, even giving a demonstration that the item works. Unfortunately, I did find a fault, so I was assured by Brett that I would be refunded given the 90 day warranty. Natalie handled the return and was extremely polite and efficient! I am truly impressed by the customer service and highly recommend this store :)

1 /5 Jye Manic: Went into the store yesterday and found some tools of mine that were stolen a few weeks ago, when I asked the workers to put the tools aside while I go to the police they refused to do so. When I went back in today after having the police call them letting them know what the situation was, my tools were still out on display even after being told by the police that they were stolen. They finally put the tools out the back while the investigation continues but within my 2 visits they had sold one of my tools even after my request for it to be taken off the shelf. This store knowingly on sold stolen goods. And just to top it off they told me it’s bad luck and nothing I can do about it. I will be taking this issue further. If only I could give 0 stars

1 /5 Jay: July 30, 2025 I was in a great mood today and decided to visit my favorite store, only to have a deeply disappointing shopping experience that left me frustrated, with my blood pressure soaring and no appetite for dinner. So here’s a heads-up: be cautious when dealing with the current manager. Around 5 PM, I walked in with no intention of buying anything specific. But this place had often surprised me in the past, so I took my time browsing. Eventually, I came across a keyboard priced at $29. I liked it. The manager happened to be nearby—though I didn’t know he was the manager at the time because I’d never seen him before. In a typical Aussie manner, I casually asked, “Can I have a good price?” I was hoping he’d offer something, since I’m a bit shy. But he insisted that I make the offer. So I said, “$20?” He agreed with a simple “OK.” As I was inspecting the keyboard, I felt like something was missing. A quick online search showed that this model actually comes in two parts: the main keyboard and a separate numeric pad. Suddenly, I remembered seeing the full version in the store about three weeks ago. So I asked, “Could you possibly find the other part?” To their credit, they did find it. I went to the counter to pay, but the manager said, “Now that it’s complete, it’s $29.” I reminded him, “But you already agreed to $20.” His response? “That was before we found the second part.” I was honestly speechless. First of all, he never mentioned the keyboard was incomplete when he agreed to the lower price. He presented it as a “good deal,” without disclosing the missing number pad—that’s misleading and disappointing. Second, once the missing part was found, he immediately reverted to the original price—completely disregarding the agreement. Left with no choice, I said fine, I’ll pay $29, but I will leave a bad comment. Honestly, that was just a moment of frustration—I wasn’t planning to go through with it, because I genuinely liked this store. But then things got worse. The manager suddenly flipped. He said, “I’m not selling it to you anymore. I don’t want to talk to you.” Just like that. My joyful day was ruined. Is this what the store stands for? He then kept saying things like, “If you don’t buy it now, I’ll relabel it $39 and sell it anyway—because now it’s complete.” It felt very unpleasant and unnecessarily hostile. Let me remind you, dear manager: you only found the missing part because I, your loyal customer, pointed it out. I pulled out my phone and asked him to explain what just happened, but he suddenly became evasive, like an ostrich burying its head in the sand. He could only mutter generic excuses—nothing real, nothing honest. Luckily I recorded a clip of it and I found it quite ridiculous. Dear friends, if you visit this place, be very careful. Something has changed. There’s a new, strange person in charge. This isn’t about the $9 difference. It’s about feeling deceived. Treated unfairly. If this is how customer issues are now handled here, it makes me question the store’s direction. I need a break. I’m genuinely upset. Best of luck to everyone else.

5 /5 Minami Alex Deguchi: Went here a week ago with a tub full of toys for a house clean out. Jake and Angel were incredibly kind and took their time counting all the bits and pieces and giving them a fair price. I had a super pleasant experience, and felt like an incredibly respected customer. A well deserved 5 star. Edit - Went in there again recently, and Brett was also equally awesome, showing it wasnt a one time thing :) Edit again - went in there and brought some batman masks. Alix set up an offer I couldnt refuse. The staff there were hillarious and entertaining, felt like a very warm environment.