Club Pilates Glen Waverley - Glen Waverley (VIC)

1 /5 Alina Tseng: I was originally a Rebalance member and paused my membership on 3 July due to travel. Without being properly notified, my membership was automatically transferred to the new Club Pilates. I was never told to download a new app or how to log in and book classes, yet my membership had already been reactivated and payments resumed. After several attempts to clarify, no one told me my membership was already active until 9 September, when I received a message about “outstanding payments.” On 10 September, I visited the studio to understand the situation. Christine insisted that “everyone had been notified,” and told me I had to pay. After I explained my situation, she said it was beyond her authority and that I needed to wait for her update. However, on 18 September, before receiving any follow-up, I got another message from Christine asking if I wanted to continue. On 19 September during a call, when I asked to speak with someone else, she repeatedly said: “I’m the store manager and I’m the only person you can talk to. Alina, you have to pay from 15th September.” The conversation left me feeling frustrated and disrespected, and what should be a positive place instead felt negative and discouraging.

1 /5 Renee Boyd: Great studio but disappointed with any communication. Wasnt advised about studio opening, staff on-site blamed marketing team. Had 2 active accounts and couldnt book into class, email message and voice mail go unanswered. When I finally get hold of someone Ill be requesting a refund. Edited sfter the response to this review: I had attempted contacted a number of times through a multiple avenues and was finally advised my refund request is transferred to management for approval. I cancelled my CC to stop any further weekly payments and still waiting for refund. Quick to debit weekly, but very slow and difficult to contact for any confusion or action required.

5 /5 Cheryl Waye OAM: My experience with all staff since joining Club Pilates Glen Waverley has been professional and very supportive of my personal circumstances with the focus on helping me achieve my Pilates goals.

5 /5 Lucy Alphonso: Ive been at Rebalance for a year now and have thoroughly enjoyed my experience so far! It is a supportive fitness community run by studio owner Delia, who is great at communicating with her members. The studio is always meticulously clean and there is plenty of parking outside (which is always a plus!) The Rebalance app is also easy to use to manage your class bookings. Ive tried the reformer, barre and yoga classes and since becoming pregnant, have been going to the transition reformer classes. The instructors are friendly and knowledgeable, especially Naomi who have been so helpful in the transition reformer classes to accommodate my pregnancy. Highly recommend this studio to people of all fitness levels looking to participate in group exercise!