Crunch Fitness Mentone - Mentone (VIC)

5 /5 Luca Geri: ive been weeping everyday every time i enter those gym doors to workout ever since the news has broken out about the transition. I am Luca and ive been going to crunch since December 2022, i have made the best memories at this gym and personally i have developed physically and mentally so much since joining and honestly the gym is where it all happened. I have taken so many mates to this gym and we all honestly have a blast. I have always defended crunch forever stating its the best gym to persuade people to join. Me and my mate and ensuring we make the most of the last day ever at this amazing gym tomorrow and we will most likely will leave those doors with a feeling of sadness as we leave all those memories behind..... Thanks Crunch Mentone for everything.

1 /5 Thuy-Ai Le: Its been a long time since I decided to write this comment to notify everyone about Crunch Mentone. Please be careful when you choose to postpone or cancel your membership. You must get evidence of your request (signed form). Otherwise, they will keep charging you even though you informed them you canceled your membership already. Back to my situation, in September 2024, I went to the site/reception and told the receptionist that I wanted to cancel my membership because I was after surgery and couldnt follow the gym for a long time. The staff scanned my card through the computer and told me it was done; its now canceled per request. I asked him twice if I needed to sign any paper, but he replied there was no need because he scanned my card, which was enough. However, in October 2024, I discovered that my bank account was still being charged, so I returned to the site to raise my concerns. This time, the male staff was not there, and the site manager (a female) gave me the cancellation form to sign and admitted that the staff should have given me this form during my previous visit. She checked the camera and confirmed that I was at the reception that day. Although I attempted to contact Crunch Mentone and their Finance staff (Zach), they didnt refund me for this wrong charge because, according to their statement, there is no evidence that I canceled my membership untill the day I signed the form (in October) It is totally unfair and ridiculous. Their staff didnt follow the procedure for giving me the form for a cancellation request on my first visit, which required a signature, and I was charged because of their staffs fault. I lost my money, but they lost a loyal, local customer who could have brought them more profit than the amount they charged me. UPDATE AFTER OWNERS REPLY Thank you for your response. However, I am deeply disappointed that you placed the blame on me by stating, "there may have been miscommunication during your initial visit..." I would appreciate it if you could carefully reread my post. I explicitly stated: "The staff scanned my card through the computer and told me it was done; its now canceled per request. I ASKED HIM TWICE if I needed to sign any paper, but he replied there was no need because he scanned my card, which was enough. Additionally, I did not include every detail in my original post to keep my comment concise. In reality, the staff member wanted to take back my membership card due to the cancellation, but I specifically requested to keep it and dispose of it myself. It is evident that my cancellation request was clear, and there was no misunderstanding between me and your staff at that time. Therefore, it is unfair to shift the responsibility onto me. I am truly dissatisfied with this response, especially if the issues with your staff are not acknowledged.

1 /5 Denis Arbatov: Beware!!!! This gym has been charging me for 5 months after I cancelled my membership. I tried to contact them through their customer contact form on their website to cancel and received no response. Then I went in person to cancel my membership and the staff member at reception just asked for my full name and said it was all done and that I’d just have to pay for the current month which I agreed to. This was in December. It’s now May and I’ve just realised I’m still being charged. Absolutely ridiculous and unethical. I would put it down to a mistake but reading through the other reviews and seeing what others have said online makes me see that this is pretty common practice at Crunch.

1 /5 Ruby Gonis: I am not one to usually leave reviews but I felt compelled to write this. BE CAREFUL of this gym As a member for quite some time, I was truely unimpressed by the poor customer service that Crunch Mentone provided. After going to cancel my membership, the receptionist told me it was done and I wouldn’t be getting charged anymore. However fast forward a month I realised they were still charging me. When I went back to ask why I was still being charge I was told they had no records of me going in to cancel. He said: “Sorry we cannot refund your payment as there is no evidence.” I read through previous reviews and I’ve found many others have shared the same experience, so this almost seems planned. It is disappointing that this company is blaming us as customers when in fact it’s their fault no one took records of the cancellation. Please tell your staff to ensure all cancelations must be documented properly. Or if you can’t do that, listen to your customers (we aren’t lying). I would hate for anyone else to face the frustrations and distrust I’ve been through with Crunch.